Chelsie Marsh
Assistant Community Manager
Long Beach,CA
Summary
Dedicated Community Manager with 3 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Assistant Community Manager, Assistant
First Service Residential
01.2020 - Current
- Assistant to the General Manager of The 88 Homeowners Association, comprising a 197 unit condominium high-rise and 8 commercial units with a multi-million dollar budget.
- Converted files to paperless and created an organizational filing system within our company network reducing leeway time by 30%
- Managed and delegated 50+ online, call and in-person inquiries daily of a diverse set of issues ranging from resident inquiries to the coordination of a multi-million dollar reconstruction project
- Built and maintained meaningful relationships with an 8 associate front desk team I trained and supervised
- Initiated weekly meeting with account supervisor to work on team improvement resulting in a decrease of clerical errors by 30%, increased retention by 60%, and improved communication by 70% for overall quality improvement of the team
- Coordinated on projects with an array of 3rd party vendors
- Developed fluency of institutional CC&Rs & Bylaws, and Rules & Regulations of the association
- Handling a variety of administrative tasks such as creating & sending reports, organizing meetings, managing calendar & producing invoices
- Produced budget packet, Ballot packet, and annual meeting packet quarterly, updating residents and board of director on progress and roadblocks
- Circumvented $20,000 in Homeowner assessment related issues with my knowledge & expertise during an assessment adjustment & special assessment
- Received an average 10/10 NTS Score from Board of Directors.
Social Media Manager
Sumaq Art
- Grew client’s social media activity by 50% increasing likes and social media traffic
- Coordinated two photography shoots increasing client’s content
- Registered client to new sites & platforms to increase visibility
- Increased viewage by 80
Bartender
Scratch Restaurant
01.2019
- Used surprise & delight tactics resulting in higher customer satisfaction and increased regulars
- Compiled nightly sales numbers and profits and accurately completed accounting tasks
Server
Morton's The Steakhouse
01.2018 - 01.2020
- Server on a team overseeing banquets ranging from 20-140 guests
- I was the first line of contact for guests and ensured expertise and specialized service
- Fostered repeat business by getting to know customers and their orders
- Served guests in fast-paced environment and managed time for an optimal experience for each guest.
- Negotiated and resolved customer concerns.
Content Creator, Brand Account Manager
Scorpyon Tech Solutions
01.2018 - 01.2020
- Project Manager of content creation team for up to 9 client accounts at a time
- Selected as Technology Lead for training 15+ Content Creators showcasing outstanding technical skills as well as the capacity to mentor and coach diverse individuals
- Engaged in 1:1 meetings with Content Creators to encourage and track personal and professional development goals
- Identified and created improved client account operational plans, leveraging in-depth research on related trends and practices
- Helped secure an exclusive contract with a key client
- Instituted scheduling system onto Sling, an online scheduling system to address increasing work demand which soon became adopted by the company
- Developed communication processes within the team to ensure client objectives were in line with content production
- Elected as primary liaison for customer inquiries and case handling, ranking amongst top 3% of employees for resolution time through diligence and focus on empathizing with customer concerns.
Dance Instructor/Lead Administrator
Susan’s New Dance Studio
01.2016 - 01.2018
- Supervised dance studio when susan was away
- Translator for Spanish speaking community which represented 60% of our client base
- As a result, was able to increase enrollment of Spanish speakers to 100% enrollment rate
- Taught & choreographed preschool, kindergarten, & highschool students
- Geared yearly curriculum towards the end of the year performance showcase
- Achieved a high retention rate and praise from parents for the impact on their child's enjoyment and attendance of the class.
Server
Pizza Antica
01.2016 - 01.2018
- Attended all voluntary training from brand ambassadors for farm-to-table menu products as well as brand knowledge of wine, cocktails and spirits
- Developed a high expertise of menu items including ingredients, mode of preparation, allergens and a back story
- Led to higher sales, and high accuracy of orders
- Top daily sales 98% of all worked shifts and top per-person sales average 90% of all worked shifts
- Won 96% of all selling contests
Server
Rumble Fish Restaurant
01.2016
- Promoted to server within the first week of working as hostess
- Consistently achieved 20% and above tip percentage
Driver
Luxury/XL
01.2015
- Received high 4.8 star rating for quality of service, driving skills, cleanliness, and personability.
Cashier
Robertsville Classic Car Wash
01.2012 - 01.2015
- Winner of wash booklet sale three years in a row
- Used POS to process an average of xx transactions per day, and $xxxx in sales while maintaining accuracy of cashier drawer 15% better than targets
- Received top marks in manager evaluations for speed, accuracy and friendliness, and professionalism in all quarterly reviews.
Cashier
Taco Bell
01.2010 - 01.2012
- Trained all associates on the new Aloha POS System
- Multi-tasked constantly, working multiple positions at once including order window operations, front cashier operations and dishwashing.
Outside Sales Rep
Nickelodeon Character
01.2007 - 01.2008
- Delta Queen Classic Car Wash
- Demonstrated excellent communication skills when selling through in-depth knowledge of products resulting in improved customer satisfaction ratings and a 40% reduction in car wash membership cancellations
- Sold 6x higher than the average sales representative
- Achieved top record for highest sales in a day., Daily Dance Performance in front of a crowd of 100-200 people
- Promoted to a permanent character role.
Education
Bachelor of Arts - Dance
San Jose State University
AA - Liberal Arts
San Jose City College
Skills
Leadership
Microsoft Suite
Google Suite
Outlook
Sharepoint
Citrix
Connect/BuildingLink
Payment management
Amenities expertise
46 WPM
Communication
Timeline
Assistant Community Manager, Assistant
First Service Residential
01.2020 - Current
Bartender
Scratch Restaurant
01.2019
Server
Morton's The Steakhouse
01.2018 - 01.2020
Content Creator, Brand Account Manager
Scorpyon Tech Solutions
01.2018 - 01.2020
Dance Instructor/Lead Administrator
Susan’s New Dance Studio
01.2016 - 01.2018
Server
Pizza Antica
01.2016 - 01.2018
Server
Rumble Fish Restaurant
01.2016
Driver
Luxury/XL
01.2015
Cashier
Robertsville Classic Car Wash
01.2012 - 01.2015
Cashier
Taco Bell
01.2010 - 01.2012
Outside Sales Rep
Nickelodeon Character
01.2007 - 01.2008
Social Media Manager
Sumaq Art
Bachelor of Arts - Dance
San Jose State University
AA - Liberal Arts
San Jose City College