Yesenia Belhumeur
Tyler,TX
Summary
Versatile Assistant Community Manager with a proven track record at Heritage Property Management, excelling in resident relations and property management. Skilled in leveraging CRM software and Yardi to enhance community engagement and streamline operations. Demonstrates exceptional leadership and problem-solving abilities, significantly improving customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Community Manager
Heritage Property Management
Tyler, TX
09.2022 - Current
- Guaranteed the quality experience of every customer through phone and in-person interaction
- Actively scheduled and ensured the quality of make-readies
- Proper accounting for deposits
- Developed marketing materials for various projects within the community.
- Coordinated events for residents of the community.
- Provided administrative support to the Community Manager as needed.
- Organized volunteer activities throughout the community.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
Assistant Community Manager
Wood Trail Apartments
06.2021 - 09.2022
- Assured the timely filing of evictions, while actively resolving delinquencies
- Guaranteed the quality experience of every customer through phone and in-person interaction
- Walked units with potential residents, ensuring a smooth leasing process
- Actively scheduled and ensured the quality of make-readies
- Proper accounting for deposits
Leasing Consultant
HollyTree Apartments
Tyler, USA
01.2021 - 01.2022
- Answer all phone calls to ensure a great customer experience
- Walked units with potential residents, ensuring a smooth leasing process
- Reach out to those who are interested in our community
- Submit service requests, and guaranteed the quality of the service and the completion of the service
Assistant Manager
Tradehome Shoes
Madison, USA
01.2018 - 01.2020
- Handled customer complaints with empathy and composure
- Oversaw employee activities and create scheduling charts
- Assisted with the screening of new recruits
- Trained and mentored new employees
- Settled interpersonal issues between employees
Beauty Associate
Target
Madison, USA
01.2016 - 01.2018
- Stocked and maintained all Beauty Products
- Assisted guests in finding the products that work best for them
- Lead the marketing team and ensured all signage was maintained and properly displayed
Team Lead
Rockin Jump
Madison, USA
01.2014 - 01.2017
- I worked all the parties, Hosted them and made sure they had everything they needed
- I also was in charge of planning the party/group events that happened at the park, I made sure I had the stuff for the events, made sure the food was out on time for our guests
Education
High school - AVID
LaFollette High school
Some College (No Degree) - Criminal Justice
Madison Area Technical College
Madison, WISkills
- Teamwork
- Problem-Solving
- Customer service
- Communication
- Cash Handling
- Staff Management
- Resident relations
- CRM Software
- Workplace Safety
- Leadership
- Employee evaluation and training
- Payment Processing
- Expertise in Onsite, RealPage, Microsoft
- Yardi software proficiency
- Community marketing
- Property tours and inspections
- Leasing and sales
- Schedule Planning
- Property Management
References
References available upon request.
Timeline
Assistant Community Manager
Heritage Property Management
09.2022 - Current
Assistant Community Manager
Wood Trail Apartments
06.2021 - 09.2022
Leasing Consultant
HollyTree Apartments
01.2021 - 01.2022
Assistant Manager
Tradehome Shoes
01.2018 - 01.2020
Beauty Associate
Target
01.2016 - 01.2018
Team Lead
Rockin Jump
01.2014 - 01.2017
High school - AVID
LaFollette High school
Some College (No Degree) - Criminal Justice
Madison Area Technical College