Jocelyn Soto
Milwaukee
Summary
Experienced and customer-oriented professional with a proven track record of 9+ years in the Customer Service Environment. Demonstrates self-motivation and strong teamwork skills. Recognized for exceptional organizational abilities and building positive interpersonal relationships. Skilled at anticipating customer needs and delivering excellent service.
Overview
8
8
years of professional experience
Work History
Assistant Community Manager
Mandel Property
08.2023 - 10.2024
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Oversaw coordination and execution of budget discussions.
- Processed extensive financial data accurately.
- Executed tasks and responsibilities effectively from home.
OFFICE ADMINISTRATOR/LEASING AGENT
BG Lein Management
02.2020 - 07.2023
- Addressed client concerns with empathy and swift solutions.
- Handled client communications via email.
- Managed processing of records and database information entry.
- Evaluated incoming applications for approval or denial.
- Coordinated lease agreements and scheduled appointments.
- Entered documentation into computer systems and maintained files.
- Managed overdue accounts.
- Generated and dispatched notifications, encompassing 5-day and 28-day notices efficiently.
- Managed accounts-receivables to ensure timely deposits.
- Handled client communications via email.
- Communicated visitor arrivals to employees.
- Monitored logbooks for comprehensive oversight.
- Assisted guests with directions and answered questions.
- Coordinated interpreter arrangements.
- Maintained a standard of professional, friendly, and engaging service at all times.
- Carried out cleanliness initiatives, inventory replenishment and area management responsibilities.
- Managed remote workflows as part of the routine.
BANK TELLER
Waterstone Bank
01.2017 - 01.2020
- Processed payments for loans and other banking services efficiently.
- Ensured company compliance through detailed transaction recording.
- Executed upwards of 20 customer dealings per hour.
- Guided customers in opening checking and saving accounts.
- Processed checks for customers including cashier's checks.
- Played a key role in meeting team sales objectives.
- Managed call flow with precision, ensuring a seamless communication process.
Education
High School Diploma -
El Puente High School
Milwaukee, WI03.2014
Skills
- Bilingual
- 10 years of Customer Service Experience
- Leadership and Managenent Experience
- Teamwork
- Reliable
Timeline
Assistant Community Manager
Mandel Property
08.2023 - 10.2024
OFFICE ADMINISTRATOR/LEASING AGENT
BG Lein Management
02.2020 - 07.2023
BANK TELLER
Waterstone Bank
01.2017 - 01.2020
High School Diploma -
El Puente High School
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