Angelica Urena
Galloway,OH
Summary
Driven Assistant Community Manager with a proven track record at Asset Living, excelling in property management and customer service. Skilled in payment processing and bilingual communication, I significantly enhanced resident satisfaction and operational efficiency. Expert in leveraging market research for competitive advantage, I consistently met occupancy and budget targets.
Overview
3
3
years of professional experience
Work History
Assistant Community Manager
Asset Living
06.2022 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Collaborated with local businesses to arrange partnerships or discounts exclusive to community residents, enhancing their overall living experience.
Leasing Consultant
The Life Properties
04.2021 - 06.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
Education
High School Diploma -
Franklin Heights High School
Columbus, OHSkills
- Property Management
- Payment Processing
- Records and database administration
- Bilingual
- Customer Service
- Verbal and written communication
Timeline
Assistant Community Manager
Asset Living
06.2022 - Current
Leasing Consultant
The Life Properties
04.2021 - 06.2022
High School Diploma -
Franklin Heights High School