Eri Callison
Operations Manager
Loganville,Georgia
Summary
Dedicated logistics professional with a proven track record of meeting company goals through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to effectively enhance the organizational brand. Brings a wealth of knowledge in international and domestic supply chain solutions, expertise in customer relations, process optimization, and ensuring compliance with industry regulations. Strong history of developing strategic plans that enhance service levels while reducing costs. Confident that skills and experience will be an invaluable asset to your company.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Operations Manager
Meiko America, Inc.
09.2022 - Current
- Direct logistics operations for import and export, ensuring efficiency and compliance
- Lead a team of logistics professionals, fostering productivity and collaboration
- Develop logistics budgets with a focus on cost-saving initiatives.
- Collaborate with vendors and third-party logistics providers to negotiate contracts, ensure compliance, and optimize service levels and costs
- Evaluate vendor performance and take corrective actions as needed to maintain high standards
- Implement and monitor compliance with export regulations, ensuring all export activities adhered to legal requirements
- Establish key performance indicators (KPIs) and regularly analyze performance metrics to identify areas for improvement and implement corrective actions
- Monitor on-time delivery, order accuracy, and other relevant metrics to ensure operational excellence
- Ensure compliance with all local, state, federal, and international regulations related to logistics, transportation, and supply chain management
- Identify opportunities for process optimization and automation within the logistics operations to increase efficiency and accuracy
- Implement best practices and industry standards to continuously improve logistics processes and procedures
- Quoted customers' shipping inquiries
Key Account Manager/Air Export Coordinator
Morrison Express Corp.
08.2020 - 09.2022
- Arranged logistics for domestic and international shipments, maintaining strict accuracy and compliance
- Created and managed essential documents such as invoices, air waybills, and charts, maintaining high standards of accuracy and compliance.
- Responded to issues, complaints from customers
- Filed the export customs clearance
- Ensured compliance with all local, state, federal, and international regulations related to logistics, transportation, and supply chain management
- Performed filing, copying documents, faxing, mailing, data entry
- Inspected the dangerous goods cargo, enhancing safety and regulatory compliance
- Quoted customers' shipping inquiries
- (Internal transfer from LA to TX)
Key Account Manager
Morrison Express Corp.
04.2020 - 09.2022
- Built strong client relationships, acting as a primary business contact
- Supervised operation teams, enhancing team performance by 20% through effective leadership and continuous feedback.
- Developed a thorough understanding of key clients' needs and requirements and preparing customized solutions
- Acted as the primary point of contact for key clients and internal teams, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling
- Analyzed sales data to identify trends, adjusted strategies, and initiated corrective actions, ensuring consistent quarterly growth of 10%.
- Collaborated with internal teams, such as sales, marketing, and customer support, to deliver exceptional customer experiences and meet client expectations
Export Coordinator
Meiko America, Inc.
06.2017 - 04.2020
- Arranged logistics for domestic and international shipments, maintaining strict accuracy and compliance
- Created documents such as invoice, air way bill, chart, letters (English/Japanese)
- Respond to issues, complaints from customers
- Filed the export customs clearance
- Ensured compliance with all local, state, federal, and international regulations related to logistics, transportation, and supply chain management
- Organized TSA documents from customers, maintaining compliance with regulations
- Inspected the dangerous goods cargo, enhancing safety and regulatory compliance
- Quoted customers' shipping inquiries
Customer Service / Administrator
Kintetsu World Express Inc.
05.2010 - 10.2012
- Arranged logistics for domestic and international shipments, maintaining strict accuracy and compliance
- Create documents such as invoice, air way bill, chart, letters (English/Japanese)
- Respond issues, complaints from customers
- Filed the export customs clearance
- Ensure compliance with all local, state, federal, and international regulations related to logistics, transportation, and supply chain management
- Organized TSA documents from customers, maintaining compliance with regulations
- Quoted customers' shipping inquiries
Education
Certified Dangerous goods Handler - IATA/49 CFR, DGR, IMDG, DOT
03.2018 - Current
Associate in Science - Accounting
05.2008 - 5 2009
Skills
Contract Management
Contract Negotiation
Customer relations specialist
Budgeting and forecasting
Logistics Management
Cross-functional communications
Cost reduction strategies
Staff Management
Negotiation
Relationship building
Staff training/development
Timeline
Operations Manager - Meiko America, Inc.
09.2022 - Current
Key Account Manager/Air Export Coordinator - Morrison Express Corp.
08.2020 - 09.2022
Key Account Manager - Morrison Express Corp.
04.2020 - 09.2022
- Certified Dangerous goods Handler, IATA/49 CFR, DGR, IMDG, DOT
03.2018 - Current
Export Coordinator - Meiko America, Inc.
06.2017 - 04.2020
Customer Service / Administrator - Kintetsu World Express Inc.
05.2010 - 10.2012
Butler Community College - Associate in Science, Accounting
05.2008 - 5 2009