Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
13
13
years of professional experience
Work History
President's Club Mortgage Banker
Rocket Mortgage
Detroit, MI
12.2013 - Current
Evaluated client financial positions and identified most appropriate banking products to facilitate their needs.
Networked with realtors and current clients to generate referrals.
Managed rotating pipeline of typically 30-50 clients at a time.
Closed 1500+ transactions worth in excess of $300,000,000.
Director of Mortgage Banking
Rocket Mortgage
Detroit, MI
04.2016 - 02.2018
Established and trained a sales team of new and tenured bankers to effectively assess client financial needs and present proper mortgage products.
Taught highly effective sales techniques as well as product support to increase efficiency and productivity of the sales team.
Conducted daily sales trainings in small groups as well as large monthly regional sales meetings.
Achieved promotions for 12 different bankers to higher titled positions based on sales performance.
Securities Specialist
US Bank
St Paul, MN
01.2012 - 06.2013
Responsible for balancing thousands of, US Bank's corporate client accounts as they received interest and dividend payments on globally held securities
Posted payments to clients' accounts and was personally responsible for making over 12,000 of department's roughly 14,000 payments in 2012 alone
Assisted customers with numerous inquires on varying topics from dividend payment details to researching complex tax rates applied to payments held in different foreign markets.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Trust Production Assistant
US Bank
St Paul, MN
10.2011 - 01.2012
Responsible for coding through various financial production programs and account setups. Supported many production programs including, , Global Cash Toolbox, and Dexter.
Position mainly consisted of data entry and in-house IT support.
Provided daily support with escalated ticket resolution and liaised with business and technical leads.
General Manager
Hammerhead's Billiards Pub
West Dundee, IL
01.2011 - 09.2011
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
This management experience fortified my ability to organize and be ultimately accountable for overall success of the business.
Education
Bachelor of Arts - Political Science, Communication
University of Illinois At Urbana-Champaign
Champaign, IL
Skills
Business Objective Analysis
Sales Development
Product Education
Sales Statistics Analysis
Negotiation Tactics
Referral Network Development
Automated Underwriting Systems
Client Relations
Timeline
Director of Mortgage Banking
Rocket Mortgage
04.2016 - 02.2018
President's Club Mortgage Banker
Rocket Mortgage
12.2013 - Current
Securities Specialist
US Bank
01.2012 - 06.2013
Trust Production Assistant
US Bank
10.2011 - 01.2012
General Manager
Hammerhead's Billiards Pub
01.2011 - 09.2011
Bachelor of Arts - Political Science, Communication
Trainer/Program Manager at Rocket Central, Rocket Mortgage Family of CompaniesTrainer/Program Manager at Rocket Central, Rocket Mortgage Family of Companies