Nicole Miguel
Corning,CA
Summary
Im a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
9
9
years of professional experience
Work History
Front Desk
Planet Fitness
Red Bluff, CA
08.2023 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall member experience by maintaining a clean and welcoming greeting area.
- Enhanced member satisfaction by providing efficient check-in
- Handled sensitive member information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from members.
- Resolved member complaints promptly, fostering an atmosphere of understanding and goodwill.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.Execute retail transactions with accuracy and drive sales goals.
- Resolve member concerns and escalate to a Manager as needed.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)routine cleaning schedule.
Assistant Manager
Arco AmPm
Red Bluff, CA
08.2019 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier
Arco AmPm
Granite Bay, CA
06.2015 - 08.2018
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Pumped gas for guests and took payments.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Created attractive merchandise diplays to entice customers to make purchases.
- Promoted special offers and discounts to customers to maximize sales.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Cordova High
Rancho Cordova, CASkills
Multitasking Abilities
Problem-solving abilities
Work Planning and Prioritization
Adaptable and Flexible
CPR Certified
Customer Service
Team Building and Leadership
Document Management
Stock management
Team Management
Time Management
Inventory Management
POS Systems
Employee Scheduling
Hiring and Training
Work Planning and Prioritization
Loss Prevention
References
Jenna
Assistant Manager at planet fitness Red Bluff, Ca
(530) 736-6108
Leena
Manager at ampm Red Bluff, Ca
(510) 305-3898
Kim
Owner at ampm Red Bluff, Ca
(530) 366-4597
Angelica
Assistant manager at ampm Granite Bay, Ca
(916) 626-7206
Timeline
Front Desk
Planet Fitness
08.2023 - Current
Assistant Manager
Arco AmPm
08.2019 - 11.2022
Cashier
Arco AmPm
06.2015 - 08.2018
Cordova High