Summary
Overview
Work History
Education
Skills
College Women's Lacrosse
Timeline
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Madison Lamagna

Glastonbury,CT

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Capable server/ bartender who is passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in sales establishments.

Overview

8
8
years of professional experience

Work History

Sever/Bartender

The Main Pub
Manchester, CT
06.2019 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Home Staging Assistant

Finishing Touches
Glastonbury, CT
06.2017 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.

Server

Harry's Pizza
Glastonbury
12.2018 - 08.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Bachelor's - Criminology

Eastern Connecticut State University
Willimantic, CT
05.2023

High School Diploma -

The Ethel Walker School
Simsbury, CT
06.2017

Skills

  • Classic Cocktails
  • Liquor, Beer and Wine Knowledge
  • Preparing Garnishes
  • Hospitality and Guest Service
  • Food and Beverage Service
  • Ability to Lift 30 Pounds
  • Handling Difficult Customers
  • Professional Service Standards
  • Cash Handling and Management

College Women's Lacrosse

Division 1 college lacrosse athlete at Quinnipac University. Earned Rookie of the week as a Freshman and exceeded statistics of former players in just one year.


Varsity captain for both soccer and lacrosse at The Ethel Walker School. Earned MVP in both sports and can lead a team well with positive and constructive reinforcement.


Varsity starter as freshman through junior year at Glastonbury High School, soccer and lacrosse. Lead Glastonbury High School girls soccer team to LL championship with a game winning goal.

Timeline

Sever/Bartender

The Main Pub
06.2019 - Current

Server

Harry's Pizza
12.2018 - 08.2019

Home Staging Assistant

Finishing Touches
06.2017 - Current

Bachelor's - Criminology

Eastern Connecticut State University

High School Diploma -

The Ethel Walker School

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Madison Lamagna