Kayleigh Massey
Charleston,SC
Summary
Creative and eager graduate, well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in client acquisition and closing. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.
Overview
3
3
years of professional experience
Work History
Bartender/Server
King Street Hospitality Group
Charleston, SC
02.2022 - Current
- Established unique service goals to each venue to provide constant and excellent service.
- Collaborated with various team members to meet guests' requests.
- Increased customer service ratings significantly through personable service.
- Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
Bartender
Bar South
Athens, GA
07.2019 - 12.2021
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed cash and bar revenue during special promotions or sporting events.
- Consulted with managers to organize special events and promotions.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Bartender/Server
Clarkes Collective
Athens, GA
02.2021 - 12.2021
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Education
BBA - General Business Studies
University of Georgia
Athens, GA05.2022
Skills
- Interpersonal Skills - Build & maintain strong and personal relationships with clients or patrons
- Leadership & Teamwork - Organizing and encouraging collaboration, ingenuity, & communication
- Willingness to Learn - View critiques & recommendations as opportunities to produce
- Adaptability - Acclimatization to constructive habits & formalities within professional settings
- Critical & Analytical Reasoning - Obtaining, interpreting, and deciphering facts & data to elucidate obstacles
- Communication - Clear & expansive conversation and delivery
Timeline
Bartender/Server
King Street Hospitality Group
02.2022 - Current
Bartender/Server
Clarkes Collective
02.2021 - 12.2021
Bartender
Bar South
07.2019 - 12.2021
BBA - General Business Studies
University of Georgia
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