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Tina Pham
Supervisor Perioperative Central Services
Seattle,WA
Summary
Dependable and organized Service Coordinator with 21 years of experience supporting clients of central services programs. Fluent English and Vietnamese speaker with proficiency in epic and lawson. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Central Services Coordinator and Lead -Sterile Pro
Swedish Medical Center
Seattle, WA
10.2019 - Current
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Organized ongoing maintenance schedules to boost system performance.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Reviews case carts and logistics of Instrument and supply delivery on day of surgery (schedule and add on cases) to ensure that each procedure has the requested materials complete, sterile and on time.
- Participates with Interventional Platform staff in making decisions about timing of add-on cases to ensure instrument, supply and equipment availability.
- Works closely with specialty Charge Nurses, Instruments Resource and other Central Services Coordinators, Manager and CS Technicians to verify specialty requests, anticipate needs and problems, and prepare solutions or alternatives in advance.
CS TECH II LEAD aND CENTRAL SUPPLY DISTRIBUTION
Swedish Medical Center
Seattle, WA
01.2001 - 01.2019
- Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
- Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
- Acted as receiving agent in verifying delivered goods, preparing receipts for purchases and generating quarterly transaction reports.
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Posted supply status and receipt information to update activity register.
- Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
- Optimized machinery and obtained consistent, accurate results through proper equipment calibration.
- Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
Education
Certified
STERILE PROCESSING CERTIFICATE
University Of Washington 06.2000 - 06.2000
CERTIFICATE
AESCULAP SERVICE SYSTEMS INSTACOUNT PLUS TRAINING
SWEDISH MEDICAL CENTER 05.2006 - 06.2006
Skills
Good Telephone Etiquette
Teambuilding
Flexible and Adaptable
Interpersonal Communication
Decision Making
Written Communication
Organization and Time Management
Self-Motivated
Multitasking Abilities
Meeting facilitation
Proficiency in Office programs
Client advocacy
Community liaison
Rapport and trust building
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Certified register of Central Services
Interests
Timeline
Central Services Coordinator and Lead -Sterile Pro
Swedish Medical Center
10.2019 - Current
Certified register of Central Services
06-2010
CERTIFICATE
AESCULAP SERVICE SYSTEMS INSTACOUNT PLUS TRAINING
05.2006 - 06.2006
CS TECH II LEAD aND CENTRAL SUPPLY DISTRIBUTION
Swedish Medical Center
01.2001 - 01.2019
Certified
STERILE PROCESSING CERTIFICATE
06.2000 - 06.2000