Jade Bowman
Stone Mountain,GA
Summary
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Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
Dispatch manager and seminar team lead
, ME
01.2020 - 01.2021
- Maintain and analyze reports such as: process documents, customer service logs, training logs, Maintain DOT compliance and safety records
- Work with executive leaders on ensuring company objectives are met
- Assist in design and recommendation in creating policies and procedures for distribution department
- Responsible for keeping records, monitoring driver daily logs for errors or violations
- Responsible for closing our tickets and submitting billing/invoicing to delivery companies
- Perform general office duties such as answering phones, manipulating sales orders, running reports, and informing customers of delivery time frame, along with the ability to multitask
- Resolve problems concerning transportation, logistics systems, and customer issues
- Handle all minor delivery complaints by telephone, email or in person
lead customer service associate
stores inc
, TX.
01.2017 - 01.2019
- Responsible for following up on all critical inter-departmental escalations to increase customer retention rates
- Oversee and authorize the checkout experience
- Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Build an effective schedule with the right associate in the right place at the right time
- Execute all aspects of daily store operations
Education
High School Diploma -
Klein Oak High School
01.2013 - 01.2017
Associate of Arts - Business administration and management
Lone star college system
01.2017 - Current
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University of houston- downtown
Timeline
Dispatch manager and seminar team lead
01.2020 - 01.2021
lead customer service associate
stores inc
01.2017 - 01.2019
Associate of Arts - Business administration and management
Lone star college system
01.2017 - Current
High School Diploma -
Klein Oak High School
01.2013 - 01.2017
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University of houston- downtown