Jen Bakeberg
Sioux Falls,SD
Summary
Customer Service Specialist with background in managing customer inquiries, resolving conflicts and providing solutions to enhance customer satisfaction. Strong communication skills coupled with ability to handle multiple tasks simultaneously have consistently improved operational efficiency. Notable for fostering positive relationships with customers by understanding needs and delivering timely service.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
Sam's Club/Walmart
Sioux Falls, SD
04.2023 - Current
- Shipping and receiving for online orders and vendors
- Work in a fast-paced work environment
- Training new employees and ensuring that the team stays current with best practices
- Identifying potential challenges and risks and solving problems quickly
- Acting as a liaison between the team and upper management
Team Lead Online Pickup
Walmart
Sioux Falls , SD
09.2020 - 04.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Delegated tasks appropriately according to individual skill sets.
Customer Service Representative
Billion Auto
Sioux Falls, SD
03.2016 - 08.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
Department Manager
Walmart
Sioux Falls, SD
02.2013 - 03.2016
- Ensured compliance with all safety regulations in the workplace.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Monitored daily sales figures to track trends in customer buying behavior.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
Cash Office Clerk/ Department Manager
Hobby Lobby
Sioux Falls , SD
01.2010 - 02.2013
- Received and processed payments from customers in the form of cash, checks, credit cards and money orders.
- Balanced daily cash register totals to ensure accuracy of transactions.
- Counted and verified currency, coins and checks received during shift.
- Maintained a clean and organized workspace according to company standards.
- Performed daily deposits into bank accounts as per store policy.
- Received and recorded cash, checks and transfers.
- Ensured that stock levels and processes ran smoothly
- Provided excellent customer service and handled customer complaints
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH10-2024
Skills
- Customer Service
- Telephone Etiquette
- Conflict Resolution Skills
- Customer Retention Strategies
- Effective Communication
- Organization Skills
- Time Management
- Adaptive Leadership
- Collaboration Problem Solving and Teamwork
- Computer Literacy
Accomplishments
- Inducted to the Sigma Psi chapter of the Alpha Sigma Lambda Honor Society '23-'24
- Inducted to The National Society of Leadership and Success '22-'24
References
References available upon request.
Timeline
Customer Service Specialist
Sam's Club/Walmart
04.2023 - Current
Team Lead Online Pickup
Walmart
09.2020 - 04.2023
Customer Service Representative
Billion Auto
03.2016 - 08.2020
Department Manager
Walmart
02.2013 - 03.2016
Cash Office Clerk/ Department Manager
Hobby Lobby
01.2010 - 02.2013
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
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