Michael Schaper

Booked grooming appointments, assisted dog groomers as necessary, sold and stocked merchandise, assisted with other projects as needed including markdowns, re-tickets, labeling products, and special store events, performed front end duties such as handling cash register, bagging, replenishing merchandise, and preparing displays

• Achieved consistently high rates of customer complaint resolution by leveraging problem-solving skills and creative approaches, ensuring customer satisfaction
• Consistently met daily and monthly sales goals

Operated cash register/POS, restocked and organized merchandise, worked closely with manager to solve problems and handle customer concerns, ran food and took orders, made and served cocktails, wine, and beer, delegated responsibilities within the front-of-house operations for a team of 10 staff members, trained new team members

• Successfully upsold menu items, leading to 15% increase in average check value
• Led and motivated team of 10 staff, resulting in improved morale and enhanced overall team performance

Placed orders, managed bills, and handled food items, explained menu, suggested appropriate options, sold and upsold items daily, bussed and reset tables to keep dining room and work areas clean, utilized customer service skills

• Recognized for strong multitasking skills for managing multiple tables simultaneously without compromising service quality

Shop employee, delivered items on time and in perfect condition, obtained customer signatures to complete transaction, prepared, handled, and made food, maintained sanitation, answered phones

• Improved customer satisfaction by maintaining punctuality and adhering to delivery schedules