Shakira Alonso Hernandez
Lauderhill,FL
Summary
Results-driven bilingual professional with over four years of experience in administrative coordination, employment verification, document management, and customer service leadership. Holds a Bachelor of Applied Science in Human Resources Management and an Associate of Science in Paralegal Studies. Experienced in conducting background checks, maintaining confidential records, supporting onboarding processes, and coordinating multiple priorities. Proficient in Microsoft Office, CRM systems, and database management. Dedicated to delivering efficient and accurate administrative support in public service environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Front Desk Coordinator
Simplex Group
03.2019 - 07.2020
- Managed over 20 customer calls and requests daily, providing information, directing inquiries, and resolving concerns.
- Coordinated applicant documentation and employment verification for more than 45 new hire files per day.
- Maintained confidential personnel records and updated CRM databases with applicant and employment information.
- Supported onboarding, background screening, and DOT drug and alcohol testing for commercial driver applicants.
- Communicated with applicants, prior employers, and internal departments to track completion of hiring requirements and ensure timely processing.
- Ensured compliance with United States Department of Transportation regulations and company hiring procedures.
Lead Customer Service Agent
Transportation America
07.2016 - 01.2019
- Conferred with customers by telephone or in person to provide information about services, cancel transportation reservations, and obtain details of complaints.
- Implemented and developed customer service training processes.
- Assisted between 150-175 customer calls daily within a 6-hour timeframe.
- Kept call queue under 5% daily, per company contract with Miami-Dade County.
- Resolved 30-40 customer complaints daily.
Education
Bachelor of Applied Science - Human Resources Management
Broward College
Fort Lauderdale, FL12-2025
Associate of Science - Paralegal Studies
Broward College
Fort Lauderdale, FL12-2024
Skills
- Complaint Research & Resolution
- Training & Development
- Microsoft Office
- Background Screening
- Data Entry and Database Management
- Administrative Management
- Records Management
- Bilingual (English/Spanish)
Certification
- Westlaw Edge Certification
- Licensed Notary Public
- Business Specialist
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
Simplex Group
03.2019 - 07.2020
Lead Customer Service Agent
Transportation America
07.2016 - 01.2019
Associate of Science - Paralegal Studies
Broward College
Bachelor of Applied Science - Human Resources Management
Broward College
AWARDS & RECOGNITION
Above & Beyond Award | National Federation of the Blind in Excellence Commendation