Summary
Overview
Work History
Education
Skills
Timeline
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Timerie Hoe

Carbondale,IL

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at General Dynamics. Skilled in resolving high-stress disputes with empathy and critical thinking, ensuring positive outcomes. Demonstrates exceptional problem-solving abilities and active listening, leading to increased repeat business. Expert in delivering informed product recommendations, driving customer satisfaction and company success.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

The Results Company
Richmond, VA
07.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Kelly Connect Services
Chesterfield, VA
07.2016 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

General Dynamics
Chesterfield, VA
11.2015 - 07.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Petersburg High School
Petersburg, VA
06.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

The Results Company
07.2023 - 06.2024

Customer Service Representative

Kelly Connect Services
07.2016 - 07.2023

Customer Service Representative

General Dynamics
11.2015 - 07.2019

High School Diploma -

Petersburg High School
Timerie Hoe