SHANIKA L. CRAWFORD
Summary
As a personable business professional, I have had a successful 6-year career in financial roles within large and fast-paced corporations. I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals and am a hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position. I am ready to help the team achieve company goals
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Citi Group
10.2018 - Current
- Educated customers on online services and mobile apps
- Helped account holders access technology to enhance banking convenience via multiple self-service channels
- Performed assigned duties in accordance with the Bank’s Mission and Core Values
- Maintained knowledge of and compliance with banking regulations
- Delivered Outstanding Customer service
- Exceeds established sales goals for both business and consumer clients.
Yeoman, United States Navy Reserves
12.2017 - 12.2023
- Excelled at collecting accounts receivables and invoicing
- Greatly improved inventory system and office supply purchasing
- Put best face on my command by composing and drafting all outgoing correspondence and reports for managers
- Was essential in planning and executing all aspects of office headquarters move
- Valid Security Clearance
- Ability to Multitask and meet all deadlines
- Consistently handles PII according to Rules and Regulations
- Works well independently or as part of a team.
Insurance Sales Agent
Interactive Resources
09.2017 - 10.2018
- Impressed Florida Blue members with my laser focus on their needs and preferences concerning healthcare plans
- Enjoyed routinely exceeding expectations regarding applications successfully processed.
Education
Bachelor Of Applied Science - Computer Information Technology
Florida State College At Jacksonville
Jacksonville, FLAssociate Degree Program -
Florida State College of Jacksonville
Skills
- SUMMARY OF SKILLS and QUALIFICATIONS
- Patient and polite
- Attentive listener
- Suggestive selling
- Clear communicator
- Computer software
- Excellent Customer service skills
- Data entry
- Telephone etiquette
- Prompt and reliable
- Organized
- Multi-task
- Customer oriented
- Fast paced environment
- Work under pressure
- Analytical Problem Solving
- Attention to Detail
- Strong Work Ethic
- Clear and Concise Communication
- SharePoint
- Customer Engagement
- Analytical Thinking
Certification
- License Insurance Agent - Guidewell - 2016
Timeline
Customer Service Representative
Citi Group
10.2018 - Current
Yeoman, United States Navy Reserves
12.2017 - 12.2023
Insurance Sales Agent
Interactive Resources
09.2017 - 10.2018
Bachelor Of Applied Science - Computer Information Technology
Florida State College At Jacksonville
Associate Degree Program -
Florida State College of Jacksonville