Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Victoria Kellahan

Gonzales,AL

Summary

Skilled disaster management professional with deep expertise in crisis intervention, resource allocation, and client support. Proven ability to collaborate effectively with teams, adapt to evolving situations, and deliver impactful results. Strong communication, problem-solving, and organizational skills. Known for reliability, resilience, and a results-driven mindset.

Overview

7
7
years of professional experience
1
1
Certification

Work History

NCS Disaster Case Manager

Compass82
12.2024 - Current
  • Managed 40 client cases
  • Assessed client needs, identifying appropriate resources for their long-term recovery goals.
  • Developed tailored action plans for clients, addressing immediate safety concerns, housing stability, financial security, and other essential needs.
  • Developed strong relationships with community partners to facilitate resource sharing and collaboration, enhancing overall service delivery capabilities.
  • Maintained updated knowledge of available disaster assistance programs and eligibility requirements in order to provide accurate guidance to clients.
  • Facilitated communication between clients and various stakeholders including insurance providers, landlords, contractors, and relief organizations to ensure a cohesive approach to recovery efforts.
  • Provided emotional support to clients during crisis situations, demonstrating empathy and professionalism under challenging circumstances.
  • Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.

Disaster Case Manager

Catholic Charities
08.2022 - 12.2024
  • Manage 42 client's cases, providing compassionate support to affected individuals
  • Conduct initial intakes, collect needed documentation, and determine eligibility for the program
  • Coordinate resources, assess needs, and develop recovery plans for clients
  • Partner with local agencies and volunteers to maximize support for disaster victims
  • Assist clients transitioning from temporary to permanent housing
  • Submit appeals on behalf of my clients to FEMA, Restore LA, and homeowner's insurance.
  • After exhausting all other resources, construct my client's Long Term Recovery application, and present it to the funding board.
  • Successfully obtained over $100,000 in funding for various clients' home repairs
  • Conducted outreach activities within affected communities to identify potential clients in need of case management services.

Behavior Technician

Center For Autism and Related Disorders
06.2018 - 11.2021
  • Provided one-on-one therapy to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.

Education

Bachelor's degree - Disaster Science and Emergency Management

LSU Alexandria
Alexandria, LA
05.2025

Skills

  • Disaster recovery planning
  • Community resource coordination
  • Crisis intervention
  • Client needs assessment
  • Data management
  • Public speaking
  • Conflict resolution
  • Client advocacy
  • Crisis management
  • Disaster response

Certification

  • IS-703.b: National Incident Management System Resources Management
  • IS-100.c: Introduction to Incident Command Systems
  • IS-800.d: National Response Framework
  • IS-700.B An Introduction to the National Incident Management System
  • IS-75: Military Resources in Emergency Management

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

NCS Disaster Case Manager

Compass82
12.2024 - Current

Disaster Case Manager

Catholic Charities
08.2022 - 12.2024

Behavior Technician

Center For Autism and Related Disorders
06.2018 - 11.2021

Bachelor's degree - Disaster Science and Emergency Management

LSU Alexandria

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Victoria Kellahan