Chad Ayers
Galax,VA
Summary
Reliable and upbeat Project Specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
14
14
years of professional experience
Work History
Project Specialist - Exteriors
Lowe's Companies Inc
Galax, VA
10.2015 - Current
- Increased business sales utilizing knowledge of multiple exterior categories.
- Built customer loyalty and retention by delivering excellent sales experiences.
- Developed strong rapport with customers and created positive impression of business.
- Coordinated installations reviews and completion of related paperwork.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Assisted with employee training and coaching in Installed Sales program.
- Prepared quotes for new products and services and composed budgets.
Financial Administrator
The Honeycutt Law Office, PLLC
Galax, VA
04.2013 - 09.2015
- Analyzed budgets, forecasts and current trends to support overall financial operations.
- Managed expense tracking and personnel vouchers.
- Reconciled accounts and investigated variances.
- Updated daily transaction records to assist with payroll and billing administration.
- Produced reports outlining latest financial information such as expenses, income and outstanding balances.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Department Manager
Lowe's Companies Inc
Galax, VA
03.2008 - 03.2013
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Analyzed and interpreted store trends to facilitate planning.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA05.2012
Skills
- Retail Metrics and Goals
- Inventory Management
- Brand Promotion
- Product Knowledge
- Computer Proficiency and Microsoft Office
- Attention to Detail
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
Timeline
Project Specialist - Exteriors
Lowe's Companies Inc
10.2015 - Current
Financial Administrator
The Honeycutt Law Office, PLLC
04.2013 - 09.2015
Department Manager
Lowe's Companies Inc
03.2008 - 03.2013
Bachelor of Science - Business Administration
Liberty University