Thomas Morris

• Utilized CRM software to manage client information, track leads, and monitor sales progress.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Measure and build the customer’s desired project and execute with accuracy and time efficiency.
• Discuss and build project contracts with customers and discuss financial options.
• Maintained 40% closing rate.

Provide visible support and manages the operations of assigned regional practices to ensure they are positioned to meet or exceed company goals.
• Collaborate with Lead Providers to educate them on company metrics which support their business goals.
• Provide leadership to clinical managers to resolve performance issues, provide positive feedback, and take appropriate corrective action when needed.
• Partner with the Lead Providers and clinic managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and culture.
• Partner with clinic managers to assess and maintain appropriate staffing levels in assigned regional sites.
• Collaborate with corporate HR and Recruiting to facilitate employee hiring and performance management as needed.
• Partner with Lead Providers, Chief Operating Officer, and clinic managers to identify and execute corrective action to improve site performance.
• Manage all office audits, practice reviews and reporting.

• Evaluates available information and resources to develop effective and viable solutions that meet the mission and objectives of the organization, often with limited information and under tight deadlines. Maintains and applies a broad understanding of financial management principals to ensure decisions are fiscally sound and responsible.
• Develops the ability of others to perform and contribute to the team and organization by providing ongoing and effective feedback, coaching and opportunities to learn through formal and informal methods.
• Accepts full responsibility in meeting expectations.
  Continuous Learning
• Demonstrates a desire and drive to acquire necessary knowledge, skills, and competences to best serve the needs of the organization, its members, and the patient outcomes. Demonstrates the ability to reflect on and learn from experiences.
• Formulates objectives and priorities and implements plans that support the long-term interests of the organization. Takes advantage of opportunities and manages risks.
• Gains support and buy-in and motivates others to act in the best interest of the organization and for patient outcomes.
• Demonstrates strong understanding of planning, organizing, and prioritizing responsibilities. Accomplishes tasks thoroughly and thoughtful, monist and checks work and plans and organizes time and resources efficiently.
• Patient Interaction Interacts with each patient in a manner that displays warmth and promotes a caring environment; display an empathetic manner with the goal to understand and address patient needs and concerns. Recognizes patients’ rights and responsibilities and supports them in performance of job duties. Uses terminology appropriately, explaining as necessary to ensure patient’s understanding.

• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Developed unique events and special promotions to drive sales.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Cross-trained existing employees to maximize team agility and performance.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.