Brenda E Rivera
7541 Melinda Drive, Columbus,GA
Summary
Dedicated Clinical Liaison with over 10 years of combined experience in Acute Rehabilitation and Subacute Rehabilitation and Long Term Care. History of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Maintaining highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Prepared and ready to help the team achieve company goals by analyzing referrals from source hospitals to speed up inquiry response times and conversion to solid admissions.
Overview
12
12
years of professional experience
Work History
Clinical Liaison
Roosevelt Warm Springs Rehab & Specialty Hospitals
Warm Springs, GA
12.2019 - Current
- Perform clinical assessments in person and/or through review of short term acute care hospital medical record. Assessment is documented via Pre-admissions Assessment screen in eRehab/ LTRAX accurately, thoroughly, and with adherence to high standard. Use established guidelines to determine program appropriateness.
- Understand healthcare operations, legal guidelines, competitive analysis, and market place trends. Utilize such to identify new and potential business opportunities within assisted territory.
- Develop quarterly marketing plans for primary, secondary, and tertiary markets that ensure attainment of individual admission goals. Utilize data analytics to establish purpose for marketing activities and drive strategic efforts.
- Establish and maintain effective working relationships with internal and external customers. Maintain open line of communication to ensure high level of customer satisfaction.
- Understand and utilize clinical outcomes to proactively educate referral sources and physicians on organizational services, programs, and patient outcomes.
- Meet and exceeded referral, admission, and conversion goals for accounts and assigned territory consistently for past 3 years.
Clinical Admission Director
River Towne Center
Columbus, GA
09.2017 - 10.2019
- Promote River Towne Center, both internally and externally, within assigned hospitals
- Serve as business resource and initiate referral relationship were possible.
- Aggressively seek out potential clients and facilitate referrals into River Towne Center.
- Review Medical records, recommend appropriate setting based on medical necessity, patient needs, physical capability, age level, and rehab potential.
- Manage business activities based on updated quarterly business plan with quantifiable goals.
- Meet or exceed census and Q Mix goals.
- Served as liaison between River Towne Center and hospital personnel, maintain set visitation schedule to assigned hospitals.
- Complete pre-admission assessment accurately either personally or telephonically to gather clinical and financial information and identify optimal service location.
- Make placement decision by booking center reservation in collaboration with discharge planner and center, schedule patient transition to center.
- Respond to referrals based on published productivity/performance standards
- Monitor re-hospitalized River Towne Center patients to ensure earliest possible return into nursing home.
- Collaborated in development of Aveer Pulmonary 20 bed Ventilation Unit . Admission of 34 ventilator patients that were either successfully weaned off ventilator and or dc home. Successfully filling long term ventilator unit.
- I was solely responsible and successful for filling 200 bed facility that consist of Subacute Rehab, Long- term bed and Pulmonary Unit.
Clinical Admission Director
Genesis Healthcare Corporation
Columbus, GA
09.2013 - 09.2017
- Establish strong business presence with target audiences, including but not limited to: Acute Care providers, physicians, and others as identified within assigned geographic area to build awareness of Genesis Healthcare and its services.
- Match service locations capabilities to patient needs and facilitates patient flow from Acute Care providers intro Genesis Healthcare to meet or exceed census and Q mix goals.
- Make patient acceptance and placement decisions on behalf of Genesis and communicates decisions to referral sources based on published performance standards.
- Monitor re-hospitalized Genesis patients to ensure easiest possible return into Genesis Nursing Center.
- Manage business activities based on updated quarterly business plan quantifiable goals.
- Complete pre-admission assessment accurately either personally or telephonically to gather clinical and financial information and identify optimal service location.
- Make placement decision by booking center reservation.
- Perform other related duties and responsibilities as assigned.
- Recognized in Mid-Atlantic Southeast Division for fastest census growth in half year.
- Recognized in Mid-Atlantic Southeast Division for Top 5 Skilled Nursing Facility for Skilled Mix Medicare plus Managed Care.
- Maintained census and or exceeded budget goals + 57.1% of budgeted goal.
Education
Licensed Practical Nurse - Practical Nursing
Chattahoochee Valley Community College
Phenix City, AL08.2001
Diploma - Medical Assistant
Columbus Technical Institute
Columbus, GA06.1994
Some College (No Degree) - General Studies 1995-1998
Columbus State University
Columbus, GASkills
- Exceptional interpersonal, communication and presentation skills
- Dedicated, hardworking, energetic, flexible, adapt easy to change of environment and work schedule
- Excellent team player with positive attitude, great leadership and problem solving skills
- Strong critical thinking skills, capable of assessing conditions and implementing appropriate intervention
- Dependable, able to work independently requiring little guidance
- Strong ability to schedule high level meetings with executive hospital personnel as well as hospitalists, physician groups, specialists, home health providers to discuss center's clinical capabilities and outcomes in order to align center as provider of choice in assigned market
- Strong working experience in Acute Rehabilitation Specialty Hospitals and Skilled Nursing/ Subacute Rehabilitation
- Bilingual in Spanish and English
Timeline
Clinical Liaison
Roosevelt Warm Springs Rehab & Specialty Hospitals
12.2019 - Current
Clinical Admission Director
River Towne Center
09.2017 - 10.2019
Clinical Admission Director
Genesis Healthcare Corporation
09.2013 - 09.2017
Licensed Practical Nurse - Practical Nursing
Chattahoochee Valley Community College
Diploma - Medical Assistant
Columbus Technical Institute
Some College (No Degree) - General Studies 1995-1998
Columbus State University