Gretchen Diamante
Brighton,US
Summary
Results-oriented Clinical Liaison with over 11 years in healthcare marketing and patient admissions. Drives census growth through strategic partnerships and innovative marketing strategies. Focused on optimizing patient transitions and enhancing facility reputation while ensuring regulatory compliance.
Overview
14
14
years of professional experience
Work History
Clinical Liaison
Casa De Ramana
Framingham, Massachusetts
05.2026 - Current
- Managed patient referrals to ensure timely access to services.
- Collaborated with healthcare providers to coordinate patient care effectively.
- Educated patients and families about treatment options and resources available.
- Analyzed case mix data to ensure optimal resource utilization throughout the continuum of care.
- Attended community events as a representative of the organization.
- Conducted assessments to determine patient needs and eligibility for services.
- Maintained communication with referral sources regarding new admissions, discharges, changes in condition or treatments.
- Conducted patient assessments to identify appropriate care needs.
- Facilitated relationships between medical staff members from different departments within the hospital system.
Hospital Clinical Liaison
CareOne
Concord, Massachusetts
02.2025 - 04.2026
- Cultivate strong provider relationships, enhancing patient care transitions
- Collaborated with case managers, addressing barriers effectively.
- Responsible for educating health care professionals, patients, and families in all settings regarding the benefits/appropriateness of Inpatient Skilled Nursing Care
- Streamlined patient care transitions through strategic provider relationship management and comprehensive clinical assessments, optimizing care delivery workflows
- Facilitated cross-functional communication between healthcare teams to identify and resolve care coordination challenges, enhancing patient outcomes
- Facilitated communication between clinical staff and patients regarding care needs.
- Embodied clinic philosophy, policies, procedures and services to serve and support patients and families.
Clinical Liaison
Bane Care Management
Braintree
11.2024 - 03.2025
- Fostered strong relationships between healthcare facilities and patients, coordinating admissions and ensuring seamless transitions while maintaining compliance standards.
- Responsible for assessing challenging and clinically complex patients prior to admission to ensure all clinical, fiscal and regulatory criteria are met.
- Built and maintained strong partnerships with healthcare providers, facilitating smooth patient transitions and improving inter-facility communication.
Clinical Liaison
Marquis Health Consulting Services
Boston, MA
12.2022 - 10.2024
- Conduct assessments to determine suitability of prospective SNF admissions, ensuring continuity of care.
- Review medical records and clinical information to identify patient needs, facilitating smooth transitions.
- Build and maintain referral networks with hospitals and healthcare providers, driving census growth.
- Market SNF services through presentations and tours, attracting potential clients and their caregivers.
- Implement data-driven marketing strategies to achieve census goals and enhance facility visibility.
- Optimize patient admissions through comprehensive assessments, ensuring seamless transitions and continuity of care while maintaining high clinical standards.
- Cultivate strategic partnerships with healthcare providers, enhancing referral networks and promoting facility services through targeted presentations.
Director of Admissions & Marketing
CareOne at Brookline
12.2019 - 11.2022
- Collaborated with clinical liaisons and hospital case managers to ensure seamless patient transitions.
- Built and sustained relationships with hospitals, physicians, and community groups to drive admissions.
- Updated and managed database of current and potential referral sources.
- Completed admission paperwork in compliance with Federal, State, and local regulations.
- Developed and executed marketing plans, enhancing facility's public image.
- Conducted facility tours for prospective clients, boosting admissions.
- Maintained records of admissions and discharges, compiling accurate occupancy data.
Director of Admissions & Marketing
Brighton House Rehabilitation & Nursing Center
Brighton
06.2017 - 12.2019
- Led patient referral process, ensuring efficient approvals and high satisfaction rates.
- Built and sustained partnerships with hospitals and community organizations, boosting admissions.
- Maintained comprehensive database of referral sources, enhancing outreach efficiency.
- Completed admission paperwork in compliance with regulations, ensuring smooth onboarding.
- Acted as primary contact for residents and families, addressing service-related concerns.
- Directed public relations and marketing initiatives, increasing facility census and awareness.
- Conducted facility tours for prospective clients, showcasing services and amenities.
Director of Admissions & Marketing
Quincy Health & Rehabilitation Center
09.2016 - 06.2017
- Coordinated patient referrals, ensuring efficient approval processes and compliance with regulations.
- Built and maintained relationships with hospitals, physicians, and community organizations to drive admissions.
- Implemented marketing strategies and community outreach to boost census growth.
- Handled sales and marketing inquiries, conducted site tours, and led informative sessions for new patients.
Business Office Manager
Quincy Rehabilitation
Quincy, MA
09.2012 - 01.2016
- Ensured timely and accurate completion of billing, cash management, insurance verification, and records.
- Coordinated billing processes and adjustments, leading to streamlined month-end procedures.
- Collected overdue accounts through calls and letters, improving accounts receivable turnover.
- Met with residents to discuss financial obligations, aiding in paperwork and fund collection.
- Enhanced financial operations, contributing to improved cash flow and resident satisfaction.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Implemented efficient billing procedures for insurance claims and patient payments.
- Managed daily operations of business office at rehabilitation facility.
Education
Bachelor of Arts - Sociology
Emmanuelle College of Boston
Bachelor of Science - Information Technology
University of Negros Occidental Recoletos
Skills
- Microsoft Office
- Customer skills
- Insurance Verification
- Insurance Authorization
- Public Relations
- Administrative Experience
- Social Work
- Nursing
- CRM Software
- Management
- Medical Office Experience
- Supervising Experience
- SharePoint, PCC, Hospital EMR
- Marketing
- Hospital experience
- Home & community care
- Communication skills
- Leadership
- Analysis skills
- Presentation skills
- Sales
- Business development
- Medical records
- Clerical experience
- Account management
- Relationship management
- Practice management
- Budgeting
Additional Information - Certifications And Licenses
CPR Certification
Timeline
Clinical Liaison
Casa De Ramana
05.2026 - Current
Hospital Clinical Liaison
CareOne
02.2025 - 04.2026
Clinical Liaison
Bane Care Management
11.2024 - 03.2025
Clinical Liaison
Marquis Health Consulting Services
12.2022 - 10.2024
Director of Admissions & Marketing
CareOne at Brookline
12.2019 - 11.2022
Director of Admissions & Marketing
Brighton House Rehabilitation & Nursing Center
06.2017 - 12.2019
Director of Admissions & Marketing
Quincy Health & Rehabilitation Center
09.2016 - 06.2017
Business Office Manager
Quincy Rehabilitation
09.2012 - 01.2016
Bachelor of Arts - Sociology
Emmanuelle College of Boston
Bachelor of Science - Information Technology
University of Negros Occidental Recoletos