Eric Gomez
Pharamcy Technician
Brooklyn,NY
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Pharmacy Technician
BoroPark Pharmacy
Brookyln, NY
01.2022 - Current
- Learning to be able to accommodate for Patience needs if possible
- Responsible for filling prescription constantly
- Responsible for knowing all the medications we had in stock and being able to identify what they are used for
- Responsible for managing our delivery drivers and their routes to make sure that every patient gets their medications as soon as possible.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Pharmacy Technician
Walgreens
Duane Reade, NY
01.2021 - 02.2022
- In a high-volume pharmacy
- Responsible for managing pharmaceutical stock
- Decreased waste by 25%
- Able to process any payments and overcome most insurance issues
- Customer satisfaction increased due to exceptional customer service
- Able to fill at least 20 prescriptions in at least 5 mins
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Counted, measured and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Assets Protection Coordinator
CVS
Brooklyn, NY
03.2020 - 01.2021
- Responsible for compassionate customer service in a fast-paced environment
- Received 90% positive feedback as well as secretly maintaining the title of Security for CVS
- Was the frequent “go to” for resolving customer complaints
- Able to keep store shrinkage at a minimum making sure everything is accounted for
- Knowledgeable in CVS’s system; Strengths- knowing where to locate any material necessary.
- Controlled reduction of loss inventory by protecting company assets.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Kept patrons and employees safe and from criminal activity.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports for internal and external crime, burglary or theft.
- Checked CCTV for evidence of shoplifting.
- Reduced shrink 20% through thorough training of loss prevention staff and meticulous reviews of company documents.
- Wrote reports outlining activities and results.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Patrolled store departments to check for suspicious activities.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
- Installed and maintained covert security equipment.
Education
Associate of Science - Cyber Security
SUNY Cobleskill
106 Suffolk, Circle Cobleskill, NY 12043 08.2020 - Current
High School Diploma -
High School of Telecommunications Arts And Technology
Brooklyn, NY 09.2016 - 06.2020
Skills
Manual and automated medication dispensing
Processing payments
Receiving incoming supplies
Updating medication histories
Drug utilization review
Assisting pharmacists
Advanced math skills
Pharmacy and customer records management
Drug inventory management
Pharmaceutical sales and services
Medicare and Medicaid process
Medication dispensing
Team collaboration
Patient confidentiality
Answering customer questions
Secure storage of medications
Typing medication labels
Drug safety
Accomplishments
- Was in Honor Roll 2x back in High School
- Received an Advanced Regents Diploma
- Processed and filled over 200 prescriptions per day.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Honor Roll 2x in High School
Due to my excellence in grades, I've received two Honor Rolls handed to me by the Commissioner that represented us at the time.
Timeline
Pharmacy Technician
BoroPark Pharmacy
01.2022 - Current
Pharmacy Technician
Walgreens
01.2021 - 02.2022
Associate of Science - Cyber Security
SUNY Cobleskill
08.2020 - Current
Assets Protection Coordinator
CVS
03.2020 - 01.2021
High School Diploma -
High School of Telecommunications Arts And Technology
09.2016 - 06.2020