Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Conferences & Conventions
Certificates
Websites
Timeline
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NA'CHARLESIA FLOYD

Atlanta,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Client Service Delivery Analyst

Nasdaq
Atlanta, GA
01.2024 - Current
  • Delivered comprehensive live chat, phone, and email support to 75+ industry professionals including C-Level Executives and Board Members. Assisted with award-winning board portal solutions, such as Nasdaq eVestment Analytics, Market Lens, Research Management, and Holdings Analysis, through phone calls and live chat
  • Effectively managed platforms to streamline 15+ online Zoom and Teams client meetings and training sessions, ensuring uninterrupted operations
  • Facilitated effective communication among stakeholders such as vendors, data feeds team, product team, and data support teams via Slack and email
  • Employed JIRA/Confluence tools to document 5+ systemic challenges as well as over 10+ platform bugs
  • Organized and maintained event time management, fostering clear client communication to ensure smooth session execution
  • Scheduled meetings and coordinated communication with clients using Microsoft Outlook, ensuring efficient and timely interactions

Career Peer Advisor

Georgia Institute of Technology
Atlanta, GA
08.2021 - 12.2023
  • Utilized Microsoft Office tools such as PowerPoint and Excel to deliver impactful Resume 101 workshops, Job Search workshops, Career Education training sessions and webinars for more than 150 students
  • Synchronized operations for three major career fairs, guided students at employer booths, and enhanced elevator pitch skills
  • Established 7+ employer connections by actively engaging with the Briaerian Honor Society to promote job opportunities
  • Led the facilitation of more than 25 virtual mock interviews, leading to significant improvements in students' ability to perform well during actual job interviews

Business Analytics Intern: Investment Intelligence

Nasdaq
Atlanta, GA
06.2023 - 08.2023
  • First Place Winner in the Pitch Competition on "The Future of Marketing: People-Focused Brand Awareness" presented with Microsoft Powerpoint
  • Attained Analytics Product Certification, showcasing proficiency in Nasdaq's Analytics solution for informed portfolio decisions
  • Achieved a comprehensive overhaul of the General FAQ Article Section by rectifying 50 inconsistencies in the HTML source code, which encompassed resolving broken links, repositioning misplaced sections, and eliminating formatting errors; resulting in enhanced clarity for clients and internal teams while significantly elevating Nasdaq's brand reputation and professionalism
  • Elevated efficiency and user-friendliness via development of a customized Excel tool optimizing data cleaning and input procedures
  • Updated vintage years for 151 funds in the TopQ+ platform, enhancing investment data accuracy and reliability
  • Generated User Engagement Notes by capturing client needs, conducting manager searches, automating performance reports, and identifying emerging talent; Enhanced client relationships and strategic decision-making

Global Supply Chain Intern

Colgate Palmolive
Piscataway, NJ
06.2022 - 08.2022
  • Utilized analytical techniques to ensure accuracy and reliability of the Freight Cost database by managing and curating it, incorporating data sourced from the local Logistics Team
  • Utilized cutting-edge digital tools like Tableau, Biq Query, Colgate Data Loader, and SAP to efficiently extract data
  • Synthesized and organized a tailored training program for Cost to Deliver (CTD) system users, enhancing user proficiency through a structured learning experience [Curated Comprehensive Mindspark Pathway]

Industrial Engineering Intern

NASA
New Orleans, LA
06.2021 - 08.2021
  • Strategically contributed to various logistical functions at the Michoud Assembly Facility (MAF) through meticulous planning, seamless integration, and supported financial management and security initiatives
  • Led cost estimation efforts for an ADA-accessible bathroom remodel targeting potential tenants and the IGE micro mart
  • Managed 75+ task orders and allocated resources effectively for diverse projects and operations at various NASA facilities
  • Empowered project managers to optimize resource allocation with transparent financial insights
  • Achieved comprehensive mastery of MAF pricing policies, strategically utilizing this expertise to inform decision-making processes

Honors Intern

Federal Bureau of Investigation
Atlanta, New Orleans, GA, LA
05.2019 - 02.2021
  • Led multifarious investigations spanning organized crime, public corruption, financial improprieties, copyright infringements, civil rights violations, bank robberies, extortion, and kidnappings
  • Spearheaded counter-proliferation analysis targeting foreign shipments, leveraging keen analytical acumen to unearth potential threats to national security
  • Delivered actionable intelligence to private sector entities, bolstering their preparedness against security risks
  • Methodically prepared evidence for dispatch to laboratories, meticulously curating documentation and physical evidence to facilitate meticulous investigations
  • Scrutinized records with an astute eye, extracting pivotal insights that contributed to conclusive investigative outcomes.

Education

Bachelor of Science in Industrial and Systems Engineering -

Georgia Institute of Technology
Atlanta, GA
12-2023

Bachelor of Science in Biology -

Xavier University of Louisiana
New Orleans, LA
08-2020

Skills

  • Report Preparation
  • Risk Mitigation
  • SQL and Databases
  • Microsoft Excel and PowerPoint
  • Microsoft Outlook
  • Microsoft Teams
  • FBI Records Management
  • Notary Public
  • Zoom
  • Public Speaking
  • Confluence
  • JIRA
  • Information Gathering
  • Project Management

Extracurricular Activities

Briaerian Honor Society (President) (April 2023-Dec 2023) Caterpillar's Promise ]Nonprofit] (President) (August 2021-Dec 2023) Delta Sigma Theta Sorority Inc (Educational Development Thrust Chair) (August 2022-July 2023) Office of the Provost Diversity, Equity, and Inclusion Council (Student representative/chairwoman) (August 2022-July 2023)

Conferences & Conventions

  • RenderATL2024-Scholar Attendee
  • Ideas to Serve Showcase - Researcher and Scholar for Step Ahead Scholars [NP]:https://www.scheller.gatech.edu/centers-and-initiatives/institute-for-leadership-and-social-impact/programs/ideas-to-serve.html

Certificates

Certificates: Introduction to User Experience Design, Nasdaq: Analytics Product Certification, FBI Certified Records Management, Certified Notary Public

Timeline

Client Service Delivery Analyst

Nasdaq
01.2024 - Current

Business Analytics Intern: Investment Intelligence

Nasdaq
06.2023 - 08.2023

Global Supply Chain Intern

Colgate Palmolive
06.2022 - 08.2022

Career Peer Advisor

Georgia Institute of Technology
08.2021 - 12.2023

Industrial Engineering Intern

NASA
06.2021 - 08.2021

Honors Intern

Federal Bureau of Investigation
05.2019 - 02.2021

Bachelor of Science in Industrial and Systems Engineering -

Georgia Institute of Technology

Bachelor of Science in Biology -

Xavier University of Louisiana

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NA'CHARLESIA FLOYD