Reggie Young
Jacksonville,FL
Summary
Performance driven as a disciplined self-starter, to include problem solving skills in team environments to increase production and maximize efficiency.
- Comprehensive knowledge of and experienced in the financial industry.
- Leadership and team building skills.
- Conduct regular business calls and proactive outreach.
Overview
12
12
years of professional experience
Work History
Division Manager
Primerica
Jacksonville, FL
04.2017 - Current
- Develop District Managers to become independent leaders within our company.
- Established clear and consistent policies and procedures.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Set weekly goals for inside sales representatives.
Customer Service Representative
Merrill Lynch
Jacksonville, FL
01.2016 - 01.2017
- As a customer service representative I worked in an inclusive team environment assisting Merrill Lynch clients.
- Answered constant flow of customer calls with minimal wait times.
- Processing Internal and external financial transactions and inquiries.
- This fast-paced work environment provided an excellent opportunity to build a strong foundation for a career in the customer service industry.
Flow Team Member
Target
Jacksonville, FL
01.2009 - 01.2012
- Managed stock on the sales floor.
- Located and placed extra merchandise into the stockroom.
- Prepared new merchandise for easy stocking.
- Customer service skills obtained in this position include professionalism, agreeable disposition, and customer efficiency.
Outbound Representative
ADT
Jacksonville, FL
01.2006 - 01.2009
- Set and secure appointments for our sales representatives through outbound calling.
- Assist current customers with upgrades to their current systems.
- Answer questions and resolve customer concerns in a timely manner.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on offerings and upsold products and services to increase revenue.
Education
Associate of Arts - Customer Service
Florida State College At Jacksonville
Jacksonville, FL2012
High School Diploma -
Sandalwood High School
Jacksonville, FL2005
Skills
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Multitasking and Prioritization
- Microsoft Office Suite
- Team-Oriented and Cooperative
Timeline
Division Manager
Primerica
04.2017 - Current
Customer Service Representative
Merrill Lynch
01.2016 - 01.2017
Flow Team Member
Target
01.2009 - 01.2012
Outbound Representative
ADT
01.2006 - 01.2009
Associate of Arts - Customer Service
Florida State College At Jacksonville
High School Diploma -
Sandalwood High School