Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Ronak Lade

Clifton,NJ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Store Experience Coordinator

Dunkin Donuts
Clifton, NJ
11.2020 - 08.2021
  • Ensuring customer satisfaction through weekly surveys and
  • In charge of counting and settling cash drawers at the end of the day, making sure nothing is missing
  • Informing customers about active promotions/deals, and also give them coupons for certain promotions/deals
  • Ensuring that the food made was prepared safely, and the drinks as well for customer satisfaction
  • Training new employees that come in, and to also make sure that they feel comfortable working with their fellow employees
  • Assisting all the employees with various tasks whenever they need help and be there to help the new employees when they do not know how to do something
  • In charge of preparing food for the next day and dating all of it, and to also date the food in the front
  • Managing inventory by counting supplies available and placing orders for new supplies needed for the week
  • Ensuring that at the end of the day everything is in order, cleaned, and organized for the next day
  • Organizing and accounting for incoming supplies in the system.

Store Experience Coordinator

Baskin Robbins
Clifton, NJ
11.2020 - 08.2021
  • Assisting customers by giving them ice-creams, milkshakes, smoothies, and the specials that went on during the time period
  • Making sure that what they get is prepared the right way and safely for their satisfaction
  • In charge of dating all the ice creams, smoothie syrup containers, toppings, cones, and chocolates
  • In charge of making cones(four different types of cones), chocolate dipping, and caramel syrup
  • Ensuring that at the end of the day all the ice creams are neat and clean, toppings have been refilled, and the work station has been cleaned and ready for next day.

Education

Bachelor of Science - Aviation Management

Lynn University, Technology
Boca Raton, FL
05.2025

High School Diploma -

Clifton High School
Clifton, NJ
06.2021

Skills

  • Microsoft Office 365 Google Suite Customer Service Team Leadership
  • Track Tennis Bowling Ultimate Frisbee Plane Spotting General Aviation Interest
  • Fueling Calculations
  • Active Listening
  • Weather Watching
  • Quarterly Reviews
  • Reading Comprehension
  • Federal Guidelines
  • Emergency Procedures
  • Weather Reports
  • Customer Experience
  • Critical Thinking
  • Safety Processes
  • Environmental Conditions
  • Takeoff Instructions
  • Aircraft Safety Checks
  • Visual Flight Rules
  • Drill Practice
  • Passenger Monitoring
  • Crew and Passenger Safety
  • Team Communication

Additional Information

  • HONORS AND AWARDS , Distinguished Honor Roll, Clifton, NJ September 2017 – June 2021 National Honors Society, Clifton, NJ September 2019 – June 2021

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Store Experience Coordinator

Dunkin Donuts
11.2020 - 08.2021

Store Experience Coordinator

Baskin Robbins
11.2020 - 08.2021

Bachelor of Science - Aviation Management

Lynn University, Technology

High School Diploma -

Clifton High School

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Ronak Lade