Rebecca Squires
Dawsonville,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Project Coordinator
NPlace Solutions
Gainesville, GA
05.2018 - Current
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Evaluated, designed, implemented and modified databases and database applications.
- Coordinated with project management staff on database development timelines and project scope.
- Investigated new and emerging software applications to design, select, implement and use administrative information systems effectively.
- Integrated Salesforce CRM and other customer relationship management software into support operations.
- Reconciled QuickBooks accounting system to reflect accurate financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Independent Travel Agent
Travelmation
Fort Lauderdale, FL
05.2018 - Current
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients and business executives.
Assistant Store Manager
Pier 1 Imports
Gainesville, Georgia
10.2018 - 05.2019
- Assisted Manager in interview process of prospective employees and provided feedback.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Submitted reports to senior management to aid in business decision-making and planning.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
Sales Leader (key holder)
Pier 1 Imports
Cumming, Georgia
05.2015 - 10.2018
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Monitored sales team performance and provided constructive feedback.
- Led sales team to exceed quarterly sales goals.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Trained, coached and mentored new sales associates for maximum performance.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Set up displays of merchandise to market new products to customers.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Achieved million dollar store status.
Sales Associate
Pier 1 Imports
Cumming, GA
06.2012 - 05.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
High School Diploma -
Winter Park High School
Winter Park, FL06.2012
Skills
- Multitasking and Prioritization
- Team-building
- Schedule Management
- Project Management
- Attention to Detail
- Customer Relations
- Data Entry and Maintenance
- Critical Thinking
- Handling Confidential Materials
- Microsoft Office
- Intuit QuickBooks
- CRM Software
- Travel Planning (Business and personal)
- Administrative and Office Support
Timeline
Assistant Store Manager
Pier 1 Imports
10.2018 - 05.2019
Project Coordinator
NPlace Solutions
05.2018 - Current
Independent Travel Agent
Travelmation
05.2018 - Current
Sales Leader (key holder)
Pier 1 Imports
05.2015 - 10.2018
Sales Associate
Pier 1 Imports
06.2012 - 05.2015
High School Diploma -
Winter Park High School