Art
Jessica McInnis
Customer Service Associate
Columbus,OH
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Experiences ranging from coordinating and over watching dental plans with various dental professionals virtually, to providing detailed custom orders through POS or online systems.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Cashier
Japan Market Place - Belles Bread
Columbus, Ohio
03.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained customer satisfaction with quick and professional handling of product returns.
Server
A&R
Columbus, Ohio
01.2019 - 01.2020
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Representative
Candid
Columbus, OH
01.2018 - 01.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Optimized customer support by establishing collaborative service environment.
- Investigated and resolved customer inquiries and complaints quickly.
Head Cashier
Japan Market Place
Columbus, Ohio
01.2015 - 02.2018
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Education
High School Diploma -
Dublin Scioto High School
Dublin, OH 08.2009 - 04.2013
Associate of Arts - General
Columbus State Community College
Columbus, OH 04.2014 - 04.2014
Skills
Product and service sales
Customer assistance
POS systems
Active Listening
Teambuilding
Analytical and Critical Thinking
Interests
Diversity
Culture
Timeline
Customer Service Cashier
Japan Market Place - Belles Bread
03.2021 - Current
Server
A&R
01.2019 - 01.2020
Customer Service Representative
Candid
01.2018 - 01.2019
Head Cashier
Japan Market Place
01.2015 - 02.2018
Associate of Arts - General
Columbus State Community College
04.2014 - 04.2014
High School Diploma -
Dublin Scioto High School
08.2009 - 04.2013