Nicole Williams
Program Support Assistant
Waco,TX
Summary
Analytical Program Support Assistant with years of experience. Known for partnering with supervisory staff to manage program data, create clear routes of communication and analyze data to present innovative solutions. Dedicated to assisting with clerical and technical duties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a position. Offering excellent communication and good judgment.
Extensive knowledge in working in the Centralized Mail Portal, extensive knowledge of the Veteran Affairs correct procedures in routing Mail to the correct business line. Prioritizes all workload effectively, and timely to make sure all required tasks completely and timely.
Demonstrate effective written, and oral communication skills with Veterans attorneys and banking industry professionals in discussion VA regulations and procedure.
Prepares emails, letters, and memos,as required in a clear and concise manner
Possessing problem solving and decision making skill, researches, facts, in individual problem cases analyzes the facts, and circumstance, judges the implications of alternate course, and chooses, the proper course of action
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Program Support Assistant
Veteran Affairs Regional Office
Waco , TX
10.2016 - Current
- Communicated clearly with program staff and participants through written and digital correspondence.
- Managed information flow on behalf of program supervisors using digital organizational systems.
- Provided general program information and assistance.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
Veterans Service Representative
Veteran Affairs Benefit Office
Waco , Texas
10.2016 - Current
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Utilized [Software] to compose correspondence letters to explain current status of applications and request additional documentation.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
No Degree - Certificate Medical Billing And Coding
Kaplan University
Davenport, IA 01.2014 - 03.2015
Skills
Records management
Meeting arrangements
Program files maintenance
Mail handling
Sorting and labeling
Filing and data archiving
[40] WPM typing speed
Flexible and Adaptable
Conflict Resolution
Leadership
Database Management
Spreadsheet management
Project planning
Timeline
Program Support Assistant
Veteran Affairs Regional Office
10.2016 - Current
Veterans Service Representative
Veteran Affairs Benefit Office
10.2016 - Current
No Degree - Certificate Medical Billing And Coding
Kaplan University
01.2014 - 03.2015