Kiana Shoulders
Summary
Experienced healthcare professional with over 10 years in Medical and Nursing Assistance, along with Administrative Support. Skilled in Customer Service, Behavioral Management, Data Entry, Microsoft Office, Diagnostic Testing, Patient Care, and Telephone Reception. Holds a degree in Medical Assisting from Virginia College, showcasing dedication to excellence in healthcare services.
Overview
7
7
years of professional experience
Work History
Program Support Assistant
Veterans Affairs Medical Center
Honolulu, HI
09.2024 - 03.2025
- Performed clerical organization, answered phones and documented calls from veterans in chart.
- Provided exceptional customer service when responding to inquiries from internal/external providers.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Actively participated in training sessions to enhance professional skills that positively impacted job performance.
- works independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work. Assignments at this level include, but are not limited to scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; verifying and updating demographics and insurance information.
- Initial contact for the patient and/or the patient's family. Verify patient PHI per policy.
- Receives all incoming phone calls and determines the identity of the caller and nature of the call. Routes all calls appropriately.
Advanced Medical Support Assistant (AMSA)
Veterans Affairs
07.2022 - 09.2024
- Works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community.
- Recommends changes to existing clinic procedures based on current administrative guidelines.
- Expertise in utilizing numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model.
- Coordinates veteran appointments through community vendors utilizing guidance and direction from the veteran's care team to ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
- Develop and/or maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies.
- Responsible for scheduling appointments, including interpreting, and verifying provider orders in accordance with guidelines and directives. Independently recognizes the urgency of the consults and schedules care in accordance.
- - Scheduling, canceling, re-scheduling patient's appointments and/or consults
- - Entering no-show information
- - Preparing for clinic visits
- - Ensuring encounter forms are completed
- - Monitoring both inpatient and outpatient appointments for areas of responsibility
- - Verifying and updating demographics and insurance information
- - Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals
- - Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills
- Follow all HIPAA regulations.
Medical Assistant/Receptionist
Getsemene Cardiovascular Clinic
12.2021 - 04.2023
- Registering, scheduling, canceling, re-scheduling patient appointments and/or consults.
- Update patients' electronic health records (EHR)
- Respond to ROI (release of information) requests for medical records.
- Validate requests and authorizations for the release of medical information.
- Ensure that clinical documentation of the services provided to our patients is correct.
- Prepare charts for patient visits.
- Follow all HIPAA regulations.
- Entering no-show information
- Verifying and updating demographics and insurance information when patient’s check-in for appointments.
- Greeting and scheduling patients and visitors.
- Answering and transferring calls.
- Ability to multitask in fast paced setting.
- Scheduling referrals and hospital procedures. labs.
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential.
- Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Nursing Assistant
Department of Veterans Affairs
03.2020 - 03.2022
- Developed and implemented sensory and cognitive stimulation programs for individual and group sessions.
- Improved residents' daily living skills by promoting socialization and increasing physical activity.
- Recorded patient vital signs and other information, such as blood pressure, temperature, pulse, respiration, and body weight.
- Observed and monitored patients' emotional, mental, and physical conditions, and addressed concerns, as needed.
- Provided emotional support and companionship to patients and their families.
Companion/Caregiver
Interim Healthcare
10.2018 - 03.2020
- Assisted clients and residents with daily living activities.
- Performed personal care activities: hygiene, ambulation, eating, dressing, toileting, and shaving.
- Prepared hygienic meals and snacks for clients.
- Took and recorded vital signs/ medication assisting.
- Performed general household task: laundry, shopping, errands, and transportation.
- Implemented and supported residents'-care plans.
- Provided patients and families with emotional support.
Medical Assistant
Vanderbilt Psychiatric Hospital
08.2018 - 10.2019
- Organized and recorded patient information, medical history, vital statistics, and all other pertinent documentation while efficiently utilizing NextGen Healthcare Information Systems computer software.
- Performed general office duties, scheduled appointments, obtained insurance authorizations, and educated patients on personal healthcare benefits.
- Contacted multiple medical facilities or departments to coordinate admissions and or diagnostic testing.
- Performed electrocardiograms, venipuncture, and wound dressing changes.
- Prepared and administered medications as directed by physician.
- Authorized drug refills and provided prescription information to pharmacies.
- Collected blood, tissue and other laboratory specimens and prepared them for testing.
- Took inventory and ordered medical, lab, and office supplies or equipment.
Education
General Studies
Calhoun Community College
Tanner, ALMedical Assistant Certification - General Studies
Virginia College
05.2014
Skills
- Customer service
- Office administration
- Report preparation
- Analytical research
- Records management
- Scheduling management
- Appointment scheduling
- Team oversight
- Document retrieval
- Materials creation
- Documentation and recordkeeping
- Administrative support
- Excel spreadsheets
- Professional and mature
- Business administration
- Calendar management
- Mail management
- Support services
- Strong problem solver
- Project planning
- Travel planning
- Multi-line phone proficiency
- Supply restocking
- Administrative background
- Mail handling
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Timeline
Program Support Assistant
Veterans Affairs Medical Center
09.2024 - 03.2025
Advanced Medical Support Assistant (AMSA)
Veterans Affairs
07.2022 - 09.2024
Medical Assistant/Receptionist
Getsemene Cardiovascular Clinic
12.2021 - 04.2023
Nursing Assistant
Department of Veterans Affairs
03.2020 - 03.2022
Companion/Caregiver
Interim Healthcare
10.2018 - 03.2020
Medical Assistant
Vanderbilt Psychiatric Hospital
08.2018 - 10.2019
General Studies
Calhoun Community College
Medical Assistant Certification - General Studies
Virginia College