Mario D. Carter
DC Department on Disability Services
Washington,DC
7
years of professional experience
Administrative professional with 7+ years of experience and a strong foundation in providing customer service and administering daily office operations. Experienced in maintaining databases, communicating with internal and external stakeholders and retrieving and managing sensitive information. Detail-oriented and collaborative with a proven ability to adapt to changing priorities, maintain accuracy and provide reliable results that contributes to efficient office operations.
Work History
Program Support Assistant
3 Years 11 Months- Handle 20+ calls daily regarding disability claims, providing claim-status information and resolving routine questions in under five minutes to deliver timely customer service.
- Retrieve and verify sensitive information from web-based applications to support accurate processing of claims.
- Compose and distribute daily correspondence to provide updates, convey information and address inquiries from 10 external stakeholders, directing requests to appropriate staff.
- Ensure all outgoing mail is properly processed and delivered for timely pickup.
Program Coordinator
4 Months- Verified accuracy of student records, using refined input procedures, and cross-checking methods, reducing errors by 20%.
- Coordinated travel logistics and reconciled financial disbursements for students preparing for academic trips abroad, ensuring smooth execution of travel plans.
- Updated over 20,000 records during large-scale digitization project, achieving high data accuracy throughout conversion process.
Human Resources Assistant
5 Months- Conducted research on employee and labor relations issues, generating reports that informed decision-making.
- Administered document retention and destruction policies, ensuring compliance and safeguarding sensitive information.
- Authored 4 weekly executive memos and administrative records, elevating internal clarity and ensuring 100% on-time delivery.
Database and Donor Relations Intern
3 Months- Created and managed a database of 1200+ contacts, achieving a 98% data integrity rate through accurate data entry and validation.
- Crafted targeted correspondence to enhance engagement with internal stakeholders.
- Employed project management tools to streamline tracking of 120 gifts, ensuring timely and accurate reporting.
Program Coordinator
2 Months- Inputted and updated large datasets for 200+ undergraduate and graduate students, ensuring accuracy of all records.
- Responded to 15 daily inquiries from prospective undergraduate and graduate students by drafting clear and informative written responses.
- Managed 160 datasets, applying data-cleaning techniques to improve accuracy, streamline processes, and enhance productivity.
Development Associate
4 Months- Achieved 99% accuracy in donor database updates, enhancing data reliability. Produced impactful marketing materials that supported team initiatives. Conducted monthly presentations that contributed to team alignment and strategic objectives.
- Prepared office correspondence for clarity and adherence to proper grammar and writing style.
Development Intern
4 Months- Processed 25 invoices daily in project management system, ensuring accuracy and timeliness for financial tracking and reporting.
- Prepared correspondence, briefings, proposals, and administrative documents to support effective communication and project execution.
Organization and Development Associate
6 Months- Maintained and validated database of 300+ contacts, ensuring 99% data accuracy through systematic data entry and quality control.
- Conducted research, drafted grant proposals, and composed correspondence to support fundraising initiatives.
Education
BA - Political Science
DC High School Diploma
Skills
Microsoft Word
Excel
Teams
PowerPoint
Outlook
Salesforce
Oracle CRM
SharePoint
Database management
Document Management
Administrative Support
Customer Service
Data Entry
Written Communication
Records Management
Document Preparation
Research
Collaboration
Customer service
Office administration
Research
AWARDS
Digital Badge (Customer Service: Engaging with Customers, Providing Effective: Internal Customer Service, Taking the Lead with Workplace Motivation and Engagement, Expert Insights on Adapting to Change, Maximizing Your Productivity by Managing Time and Tasks
Timeline
Program Support Assistant
DC Department on Disability Services
09.2022 - CurrentRead More
Program Coordinator
Institute of International Education
05.2022 - 09.2022Read More
Human Resources Assistant
University of the District of Columbia
12.2021 - 05.2022Read More
Database and Donor Relations Intern
Motley Fool Foundation
09.2021 - 12.2021Read More
Program Coordinator
Institute of International Education
07.2021 - 09.2021Read More
Development Associate
Young Mothers, Inc.
05.2021 - 09.2021Read More
Development Intern
College to Congress
02.2020 - 06.2020Read More
Organization and Development Associate
Central Union Mission
06.2019 - 12.2019Read More
Washington College
BA from Political Science
Read More
Kingsbury Day School
DC High School Diploma
Read More