EAERLINE PACQUETTE
Jamaica,NY
Summary
A highly motivated, organized, and detail-oriented professional with a strong drive to exceed expectations through dependability and reliability. Eager to learn and grow within your company, I am committed to strengthening strategies and providing solutions to complex problems. I aim to leverage my skills and knowledge to contribute to the success of the team.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Riverbay Corporation
06.2023 - Current
- I managed a multi-line phone system, efficiently routing calls, delivering messages to staff, and greeting shareholders. I maintained a professional office environment by warmly welcoming shareholders and directing them to the appropriate departments or resources.
- I assisted adults and seniors with any concerns or questions they had about the apartments, while also learning to identify patterns in their behavior to better understand and support them through various stages of dementia. Additionally, I built strong relationships with the seniors, earning their trust to the extent that they felt comfortable taking my office number for future communication.
- I managed the scheduling for supervisors and the director, keeping calendars organized and balancing complex schedules. I prioritized tasks and strategically arranged appointments to minimize conflicts and ensure smooth operations.
- I collaborated on special projects assigned by supervisors or the director, contributing through research and coordinating with other departments to ensure the projects were executed effectively.
- As a administrative assistant, I established administrative procedures to monitor and track staff's daily tasks, ensuring efficiency and accountability.
Associate
Aldi
09.2020 - 01.2024
- Provided high-quality customer service to clients and maintained their satisfaction level
- Processed POS transactions, including cash and credit purchases or refunds
- Receiving and packing products to stock shelves, ensuring that prices are marked on each item, and arranging attractive displays of merchandise based on current sales promotions
- Responsible for the use of pallet jack operating and managing the industrial equipment to load, unload and move product and packaging, from storage areas
- I helped my boss plan the shift positions for the day because she trusted my understanding of where everyone performs best.
Intern
Children's Aid
09.2022 - 03.2023
- Utilized Microsoft Office Suite, Word, Excel, Google Sheets, and Emails for creating reports, presentations, and documents
- Demonstrated strong problem-solving skills by finding innovative solutions to challenging issues
- Collaborated with team members to ensure the successful completion of tasks within deadlines
- Collaborated with colleagues to develop innovative strategies for teaching various concepts to young learners
Intern
LightHouse Guild
11.2020 - 06.2021
- Sorted and organized files, spreadsheets, and reports
- Analyzed problems, identified solutions, and made decisions
- Interacted with clients by phone, email, or in-person to provide information
- Completed research, compiled data, updated spreadsheets and produced timely reports
Crew Member
McDonald's
07.2018 - 08.2020
- Collaborated with team members to complete orders
- Distributed food to wait for staff quickly during busy peak periods to drive customer satisfaction
- Processed POS transactions, including cash and credit purchases or refunds
- Mentored new team members on POS system operation, customer service strategies, and sales goals
Administrative Assistant
Road To Success
02.2017 - 05.2018
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Interacted with clients professionally by phone, email, or in-person to provide information and directed to desired staff members
- Managed multiple projects simultaneously using organizational and analytical skills
- Used Microsoft Excel to prepare reports, correspondences, and other required documentation
Education
Bachelor of Science - Human Services
John Jay College Of Criminal Justice
Manhattan, NY05-2026
Certificate - Foundations in Health and Safety e-Learning
Early Childhood Education and Training Program
07.2022
Certificate - School Age Child Care
Early Childhood Education and Training Program
07.2022
Certificate - Supervision of Children
Early Childhood Education and Training Program
07.2022
Certificate - Sexual Harassment
NYC Commission on Human Rights
06.2022
Certificate - Violence Risk Assessment and Management
Substance Abuse and Mental Health Services Administration
11.2021
Certificate - Empowering Wellness in Mental Health: Helping People with their Lifestyle Changes
Substance Abuse and Mental Health Services Administration
10.2021
Associate of Applied Science - Human Services
Borough Of Manhattan Community College
06.2021
High School Diploma - General Studies
Urban Assembly School For Wildlife Conservation
06.2018
Skills
- Time management
- Customer Service
- Strong problem solver
- Communication
- Team Building
- Confidentiality
- Organizational
- File management
- Scheduling and calendar management
- Microsoft Excel
Timeline
Administrative Assistant
Riverbay Corporation
06.2023 - Current
Intern
Children's Aid
09.2022 - 03.2023
Intern
LightHouse Guild
11.2020 - 06.2021
Associate
Aldi
09.2020 - 01.2024
Crew Member
McDonald's
07.2018 - 08.2020
Administrative Assistant
Road To Success
02.2017 - 05.2018
Certificate - Foundations in Health and Safety e-Learning
Early Childhood Education and Training Program
Certificate - School Age Child Care
Early Childhood Education and Training Program
Certificate - Supervision of Children
Early Childhood Education and Training Program
Certificate - Sexual Harassment
NYC Commission on Human Rights
Certificate - Violence Risk Assessment and Management
Substance Abuse and Mental Health Services Administration
Certificate - Empowering Wellness in Mental Health: Helping People with their Lifestyle Changes
Substance Abuse and Mental Health Services Administration
Associate of Applied Science - Human Services
Borough Of Manhattan Community College
High School Diploma - General Studies
Urban Assembly School For Wildlife Conservation
Bachelor of Science - Human Services
John Jay College Of Criminal Justice
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