Ealisa Sanchez
Sanford,FL
Summary
Dependable professional with strong customer service skills and effective communication. Experienced in managing high-volume interactions and streamlining processes to enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Work From Home Agent
Alegeus/ResultsCx
Knoxville
06.2025 - Current
- Utilized CRM software to track customer interactions and streamline communication processes.
- Managed high volume inbound calls, providing accurate information and support to customers.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Assisted with benefits administration processes to ensure accurate employee enrollment and eligibility.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Assisted customers with policy inquiries and claims processing, ensuring clear communication and understanding.
Property Manager
NDC Asset Management
Kissimmee, FL
06.2022 - 02.2025
- Managed tenant relations and addressed concerns to enhance satisfaction and retention.
- Coordinated property maintenance and repairs, ensuring timely resolution of issues.
- Oversaw lease administration, including renewals, modifications, and compliance with regulations.
- Conducted regular property inspections to uphold quality standards and identify improvement opportunities.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Barista
Starbucks
Orlando, FL
10.2021 - 10.2023
- Delivered exceptional customer service in fast-paced environment, ensuring positive experiences.
- Operated espresso machines and brewing equipment to prepare high-quality beverages consistently.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels, restocking supplies to meet daily operational demands efficiently.
Education
High School Diploma -
Wisconsin Virtual Academy
McFarland, WIAssociate of Science - Business
Valencia College
Orlando, FL06.2028
Skills
- Typing speed
- Phone etiquette
- Goal oriented
- Customer service
- Effective communication
- Enrollment procedures
- Benefits administration expertise
- Fast learner
- Teamwork and collaboration
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Organizational skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Work From Home Agent
Alegeus/ResultsCx
06.2025 - Current
Property Manager
NDC Asset Management
06.2022 - 02.2025
Barista
Starbucks
10.2021 - 10.2023
High School Diploma -
Wisconsin Virtual Academy
Associate of Science - Business
Valencia College