Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Ean Boone

Ean Boone

Westerville

Summary

Results driven individual with a passion for the growing field of technology and communication with a focus on a quality work and a safe working environment

Overview

18
18
years of professional experience
1
1
Certification

Work History

Technician I

E2 Optics
08.2024 - Current
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Member Experience Representative

Wright-Patt Credit Union
10.2022 - Current
  • Provided customer service by answering product and service related questions.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered phone calls and directed them to appropriate personnel.
  • Answered questions and resolved concerns for customer support.

In Home Expert

AT&T Mobility
09.2022 - 09.2023
  • Assisted customers in setting up logins for new internet, TV and home phone installs.
  • Offered solutions to customers to bundle existing services with mobile phone service to ensure a seamless experience
  • Drove sales by participating in neighborhood events

Premise Technician

AT&T
03.2013 - 09.2022
  • Followed up with customers to ensure quality work.
  • Provided installation, service and maintenance for broadband internet and digital telephone service.
  • Inspected premises for safety hazards.
  • Maintained records of all repairs performed on premises equipment.
  • Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
  • Measured, cut, spliced and installed wires and cables including copper, coax and fiber optic

Store Associate

JCPenney
04.2009 - 03.2013
  • Computed purchases and received and processed cash or credit payment.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Solicited sales from customers by identifying product needs and locating merchandise.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Assisted customers with product selection, pricing and availability.

Guest Services Associate

Magic Mountain
04.2007 - 04.2009
  • Prepared variety of snack food for guests while following safe food practices
  • Ensured guest safety on all attractions
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

General

Westerville Central High School
Westerville, OH
06-2010

Skills

  • 9 years experience with data wiring and routing including copper,coaxial and fiber
  • Customer Support
  • Technical Troubleshooting
  • Device Configuration
  • Customer Education
  • Technical Support
  • Equipment Repair

Certification

  • OSHA 10 Certification (Issued 03/2024)

References

References available upon request.

Timeline

Technician I

E2 Optics
08.2024 - Current

Member Experience Representative

Wright-Patt Credit Union
10.2022 - Current

In Home Expert

AT&T Mobility
09.2022 - 09.2023

Premise Technician

AT&T
03.2013 - 09.2022

Store Associate

JCPenney
04.2009 - 03.2013

Guest Services Associate

Magic Mountain
04.2007 - 04.2009

General

Westerville Central High School

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