John "Chris" Roach

Completes Facility Space Allocation Surveys to provide 96 CEG with accurate data regarding customers and use of government space. Professionally and curteously coordinates with customers to arrange and complete surveys and walkthroughs. Updates facility diagrams and GIS Data Sheets accurately and promptly for CAD drawings. Presents data collected from surveys and Facility diagrams to base organizations through Excel Spreadsheets, PowerPoint Slideshows, and professional communication in email and face-to-face communication. Collects meeting minutes for group-level briefings. Professionally executes all job-related duties and volunteers to get all tasked duties completed promptly and appropriately for the mission.

Provided professional customer service to clients of Term Brokers Insurance, servicing files/accounts/billing for all clients in home, auto, life, umbrella and flood insurance. Contacts and responds to all clients through email, text, phone communication with prompt and accurate customer service. Worked with the employees and interfaced with the web based programs of 15 insurance carriers, while uploading documents, coordinating communications, and troubleshooting errors in files. Quoted home insurance policies through interpreting data, calculating percentages, problem solving, and expert web-based program familiarity. Provided professional email and phone communication with current and potential clients to meet sales and service goals. Specific workplace skill talents included providing prompt and professional communication and customer service with all clients, using complex web-based software to provide accurate and timely quotes/services, and organizing/tracking communication and required documentation through Outlook, Excel, and Microsoft 365 programs.

Classes taken include Business and Administration Communication, Law and Business, Quantitative Methods for Business, Management and Philosophy, Contemporary Business Practices, and others. 98 Credit Hours taken, with a current GPA of 3.4 and one Dean’s List appearance. Now taking classes part-time alongside employment.

Tasked to install, maintain, troubleshoot, and locate communications infrastructure on Eglin AFB and surrounding military installations. Expertly adheres to applicable communication standards and Eglin AFB Design Guide when conducting inside and outside cable plant installations and quality assurance tasks. Team lead for Cable Maintenance Operations team with project surveys/QA’s/pathway verifications. Coordinates with customers and contractors during troubleshooting and installation scenarios and with base agencies to locate underground communication cables. Subject Matter Expert consistently reviewed design drawings, created T-Drawings for communication installations, and interpreted design drawings for accuracy and effectiveness. Operates heavy equipment, test equipment, and installation and termination tools to achieve tasked goals and duties of the 96 Communication Squadron. Specific workplace skill talents include expertly troubleshooting communication copper/fiber optic systems, working with and coordinating communication between Cable Shop, 96CS, and on base agencies to achieve goal of complete cyber superiority and security, and utilizing government complex web-based programs(CIPS, GIS Software, spreadsheets) to locate/update communication plant locations.

Inspected and maintained radios, radio equipment, test equipment, and parts for HF, VHF, UHF, SATCOM and LOS operation. Coordinated communication squadron aspects of base/wing wide promotion, change of command, and P.A. ceremonies and events. Deployed advanced field communications as team leader of highly specialized teams, coordinating multi-member teams during communication exercises and deployments. Achieved Craftsman task proficiency, rank of Staff Sergeant(E-5,) and Crew Chief duty title while member of 920 CF.

Provided advanced setup and troubleshooting techniques to integrate multimedia audio/video systems for groups of 20-400. Evaluated and corrected planning diagrams to effectively implement and adhere to customer/company specifications. Utilized courteous and prompt customer service to provide seamless and prompt service directly to customers. Worked with audio, video, camera control, video teleconferencing, and computer systems to achieve workplace tasks and goals. Specific workplace skill talents include directly working with customers to achieve their specific goals in Audio/Visual presentations, providing prompt troubleshooting techniques to correct technical difficulties in setups, and working with cameras and recording software to provide top-tier visual representation of products and services.

Installed, maintained, and protected underground, buried, and aerial 96 CS communications infrastructure. Used advanced troubleshooting techniques to provide and implement technical solutions in fiber and copper cabling trouble tickets and installations. Scheduled and coordinated with AF customers, contractors, and other DoD/civilian personnel for site surveys, installations, cable locates, and communications related project meetings. Experienced project manager tasked to complete inside/outside plant design reviews, project surveys, Statement of Objectives, Statement of Works, and Independent Government Estimates. Achieved Craftsman task proficiency and Crew Chief duty title while member of 96 CS/SCOW workcenter.