Eaon Yasin Mcneely
IT Support Specialist
Kimberly,Idaho
Summary
Innovative and adaptive Help Desk Technician with over 4 years' experience in prioritizing customer satisfaction and technical support skills. Successful in providing emergency network support, troubleshooting and maintenance across several workstations. Personal communicator with professional conduct.
Overview
5
5
years of professional experience
Work History
Tech Support
Intellatek
12.2023 - Current
- Managed a ticketing system to document and resolve 50+ weekly support issues with over 90% resolution rate.
- Installed and configured security systems (cameras, alarms) across 5+ school sites.
- Installed and maintained professional-grade PA speakers and equipment.
- Handled first-line server support, such as user account management, log monitoring, and escalating more advanced issues to Level 2/3 staff.
- Quickly mastered new technologies and applied them to resolve technical issues efficiently.
- Used remote support tools to resolve tickets in campuses across the United States.
- Created and maintained user accounts through Allworx VoIP servers.
- Worked with other IT department's to ensure reliable tech support for all facility operations.
IT Lab Administrator
Saint Charles Community College
05.2020 - 08.2021
- Supported 200+ students in networking labs offering hands-on assistance and tutoring.
- Assisted instructor in troubleshooting various issues with laboratory equipment.
- Preformed regular database management.
- Coordinated maintenance of equipment, ensuring minimal downtime due to technical issues or malfunctions.
- Maintained knowledge of proper procedure for both staff and students using equipment, as well as enforce said procedures.
Education
Bachelor - Information Technology
National American University
Rapid City, SD05.2024
Associates - Information Technology
Saint Peters Community College
Saint Charles, MO05.2019
Skills
- Proficient with project management software
- Data analytics
- AI prompt engineering
- Basic Python and Perl code development
- Cisco Routers/Switches
- Technical Security systems
- Help desk management
Accomplishments
Installed school-wide security systems twice a fast than scheduled while not sacrificing performance or accuracy of equipment
Successful installation of non-standard PA equipment and proper implementation of said equipment into existing network infrastructure
Installation of an Alworx all-in-one VoIP server with minimal support
Reduced queue times for my district by a margin of almost fifty percent
Timeline
Tech Support
Intellatek
12.2023 - Current
IT Lab Administrator
Saint Charles Community College
05.2020 - 08.2021
Bachelor - Information Technology
National American University
Associates - Information Technology
Saint Peters Community College
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