Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katelyn Carstens

Virginia Beach

Summary

Developed comprehensive customer service skills in fast-paced environment, excelling in communication and problem resolution. Skilled in understanding and addressing customer needs while maintaining calm and professional demeanor. Seeking to transition into new field where these abilities can drive positive outcomes and contribute to team success.

Overview

2
2
years of professional experience

Work History

Customer Support Specialist

Kotarides Property Managment
05.2024 - Current
  • Providing timely assistance to a large volume of residents and prospective residents via phone, email and chat while maintaining a positive attitude and a high level of customer service. Helping residents enter service requests while simultaneously working with the maintenance team and on-site properties to get them completed in a timely manner. This also includes taking past resident and current residents' payments on their balance over the phone on a secured line, or through a 3rd party payment line. As well as ensuring that our residents are lease compliant through their renter's insurance by handling all post move-in audits.

Marketing and Communications Director

Greg Garrett Realty
09.2023 - 04.2024
  • Conducted comprehensive market research to identify emerging and ongoing trends in the market to build future marketing strategies. As well as maintaining positive relationships with external marketing companies and collaborating to ensure a neat and professional listing and company website to provide the best customer experience possible. Which also includes taking pictures of the future and current listings that are to company and quality standards, uploading and keeping the listings updated as need be. Attending training courses, as well as getting credentials and access to REIN MLS.

Education

High School Advanced Diploma -

Grafton High School
Yorktown, VA
06.2022

Medical Terminology, Anatomy and Physiology, and Statistics

Virginia Peninsula Community College
Hampton, VA
03.2023

Skills

  • Proficient with Project Management Software
  • Team player
  • Excellent Time Management skills
  • Conflict management
  • Public speaking
  • Leadership
  • Customer Service
  • Microsoft 365
  • Calendar Management
  • Sales
  • Administrative Experience
  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software

Languages

German
Full Professional

Timeline

Customer Support Specialist

Kotarides Property Managment
05.2024 - Current

Marketing and Communications Director

Greg Garrett Realty
09.2023 - 04.2024

Medical Terminology, Anatomy and Physiology, and Statistics

Virginia Peninsula Community College

High School Advanced Diploma -

Grafton High School

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