Edgar Rosado

Dynamic and detail-oriented bilingual customer service representative with over 10 years of experience in the health industry and USPS, committed to delivering exceptional support to diverse client bases. Expertise includes resolving complex insurance inquiries, processing claims, and ensuring compliance with HIPAA regulations, complemented by fluency in both English and Spanish. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills while leveraging AI-based virtual agent technology and data-driven management platforms for operational efficiency. Proactive sales service representative focused on organizational growth and fostering lasting client relationships through adaptive messaging techniques.

• Cloud Networking
• Full Sail University Winter Park, FL.
• Boosted skills in network technologies, virtualization, and software-defined networking on Microsoft OS, MacOS and Linux OS.
• Utilized cloud service models (IaaS, PaaS, SaaS), deployment models (public, private, hybrid), and core concepts such as versatility and virtualization on Microsoft Azure.
• Inculcated subjects in planning and constructing networks using cloud services, testing functionality of cloud and software-based network solutions and evaluating effectiveness of diverse network technologies such as Microsoft.
• Troubleshooted industry resources such as comprehensive maintenance management systems to track repairs, costs, and asset productivity for Microsoft, Linux and Mac operating technologies.
• Virtual Computing
• Trained in virtual computing technologies, including hardware virtualization, container technologies, and virtualization software for Microsoft applications.
• Designed hypervisors to create virtual machines and deploying resources using containers and configurations for Ubuntu, Microsoft.
• Learned about compute, network, and storage architecture of virtualization, containers, and operating systems, as well as relationships between physical hardware, software control layers, and virtual resources for Microsoft and WordPress.