Increased company revenue by streamlining onboarding processes and implementing cost-saving measures.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Improved project efficiency with strategic planning, resource allocation, and time management practices.
Drove business expansion by identifying new markets, conducting research, and creating new site launch plans throughout North America.
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Boosted employee satisfaction rates through exceptional relationship management and prompt resolution of issues.
Senior Manager, People Operations
Thrive Market
01.2019 - 01.2021
Partner with 10 managers/supervisors and 1,000 employees to answer policy questions including benefits, compensation, employment law interpretation, workers compensation, leaves of absences
Manage employee relations issues including attendance, performance management and behavioral problems in the workplace
Issue Performance Improvement Plans and provide guidance to managers for follow up
Assist management with performance concerns, disciplinary action and conflict management issues
Manage onboarding, conduct half day new hire orientation (Company History, Culture, HR policies)
Schedule and coordinate transition of new hires to their on-the-job training / mentor assignments
Compile and prepare statistical presentations, (time to hire) and documents pertaining to staffing activities.
Senior HRBP Employee Relations
Chewy
01.2017 - 01.2019
Supported the HRM providing full-cycle human resources support to Chewy's second largest fulfillment center
Supporting 15 operational leaders and 1,600 employees in 24/7/365 distribution environment
Deployed standard work and developing Employee Relations standards, attendance and staffing metrics achieved
Pulled HR levers to ensure daily success to business productivity..
Worked with training and development, operations, safety, facilities and HR team to exceed hiring goals
Developed HR execution plan for 1M square foot fulfillment center.
Area Human Resources Manager
Amazon.com
01.2015 - 01.2017
Lead team of 25 HRBP's and generalists, in the support of up to 11,000 employees
Primarily accountable for driving all aspects of employee life cycle, including 120+ salaried leaders as we continue our significant growth
Create culture that motivates and encourages employees to maximize productivity and quality in order to exceed customer expectations and people metrics
Utilize HR data to assist senior leadership make effective decisions in relation to performance and talent management including succession planning
Lead companywide projects focused on improving standard work within our network
Develop my own HR team to take on more senior roles throughout enterprise
Significant success exceeding company expectations in our people metrics results by achieving top 25% in overall results within network
This included reducing turnover by 35% which made a significant impact on labor costs
Through development and coaching, 50% of the HR professionals on my team were promoted in 2018
We had the highest amount of promoted HR professionals within our Network within my span of control.
Senior Employee Benefits Representative
KAR Auction Services
01.2012 - 01.2014
Served as primary benefits liaison for 1500+ employees encompassing
Developed, consulted and implemented employee benefit plans and policies as well as Implemented and managed HCM benefits platform in Workday
Responsible for benefits renewal process; collaborated with broker to ensure best Programs practices for employee benefits package
Partnered with communications team to create and manage annual open enrollment
Conducted new hire orientation while ensuring material is relevant and engaging
Implemented company-wide wellness program aimed at improving employee total wellbeing Awards & Recognitions
Employee Relations Manager
Bensussen Deutsch Associates (BDA)
01.2008 - 01.2013
Directly supported VP of HR and 750 corporate/field employees, leading all facets of human capital
Primarily focused on driving human capital people strategies and plans that directly deliver business results, enable business outcomes, and build an environment that encourages and inspires innovation and employee engagement at all levels
Heavy focus on driving recruiting, employee relations, for a sales team of 45
Due to significant growth of division, we developed robust incentive sales plans in alignment with strategic goals that maximized employee retention, engagement and profitability
As a result, we improved overall engagement scores by 11% within our division.
Education
Bachelor of Science – Elementary Education -
Vanderbilt University, Nashville, TN
12.1996
Skills
Budget Control
Staff Development
Business Administration
Operations Management
Timeline
Director of Human Recourses North America - Neovia Logistics
01.2021 - Current
Senior Manager, People Operations - Thrive Market
01.2019 - 01.2021
Senior HRBP Employee Relations - Chewy
01.2017 - 01.2019
Area Human Resources Manager - Amazon.com
01.2015 - 01.2017
Senior Employee Benefits Representative - KAR Auction Services