EARL SAKAI
Babylon,NY
Summary
Experienced in training and implementing EMR systems with a thorough understanding of various software and applications such as EPIC, Centricity EMR, Axium, and GE. Possesses expert-level knowledge of healthcare technology and employs a strong teaching approach for learners at all levels. Acted as a key trainer and support on over thirty EMR go-live projects and other technical systems. A systems training professional ready to contribute valuable expertise in designing and delivering targeted training programs. Recognized for enhancing user proficiency and streamlining system adoption. Demonstrates a strong focus on team collaboration and adaptability, with key skills in instructional design and technical support.
Overview
10
10
years of professional experience
Work History
Digital Clinical Systems Trainer
Columbia University College of Dental Medicine
06.2022 - Current
- Reduced support ticket volume by creating user-friendly manuals and guides for end-users to troubleshoot their own issues.
- Optimized existing training materials and resources by routinely reviewing content accuracy, clarity, and relevance to current organizational needs.
- Improved overall productivity by conducting group workshops focused on advanced features and best practices for systems operations.
- Streamlined onboarding process for new hires, and new students providing thorough system orientation and hands-on training sessions.
- Used Epic Wisdom to design training for dental students and faculty which increased Colleges retention and productivity rates by 40%.
- Developed customized training materials tailored to specific department needs, ensuring optimal systems utilization across the board.
Implementation Specialist
ProHEALTH Care
01.2018 - 08.2021
- Credentialed EPIC trainer that contributed to the development, implementation, and success of the EPIC Ambulatory, HIM/ID and Kaleidoscope modules
- Conducted over 100 small to large trainings for new hires (providers, nurses, medical assistants, office managers, billing, administrative staff and new superusers) on GE Centricity EMR 9.12 and v20, and GE Centricity Group Management
- Trainings demonstrated administrative and clinical workflow processes necessary for the end users' roles and new global implementations
- Lead trainer on implementation of O365 & Microsoft Teams in the whole ProHealth Care NY organization
- Analyzed and documented workflow assessments of departments that are not EMR-live to prepare them for a future go-live date
- Provided on-site implementation support for numerous office department's GoLive for two weeks and proven success with instilling an electronic workflow on to the clinical (provider, nurse, medical assistants) and clerical staff (front desk receptionists)
- Developed new processes such as creating multiple tutorial videos of EMR system for new hires in order for training team to prepare for EPIC transition, recommended improvements to different procedures, and ensured optimal level of satisfaction to different learners at all times
- Demonstrated strengths in T0-T1 support: efficiently diagnosing, and resolving client issues with EMR and Group Management, as well as, technical and account issues encountered by patients on the Patient Portal website
Pharmacy Technician
Jericho Pharmacy
01.2015 - 01.2018
Education
Bachelor of Science - Health Sciences
SUNY Stony Brook University
Stony Brook, NY05.2016
Skills
- EPIC CREDENTIALED - AMBULATORY, WISDOM, HIM/ID & KALEIDOSCOPE MODULES
- CENTRICITY EMR 912 & V20
- CENTRICITY GROUP MANAGEMENT
- ALLSCRIPTS PM
- LABGEN - LAB INFORMATION SYSTEM
- SERVICENOW TICKETING SYSTEM ADMIN
- WORKDAY ADMIN
- O365 & MICROSOFT TEAMS SUPER USER
- PROFICIENT MICROSOFT OFFICE USER - EXCEL, WORD, POWERPOINT
- CITRIX
- LITMOS SUPERUSER/ADMIN
- ROMEXIS ADMIN
- MICRO MERCHANT - PHARMACY MANAGEMENT SYSTEM
- FINAL CUT PRO X - VIDEO EDITING SOFTWARE
- ADOBE - PREMIERE, LIGHTROOM & PHOTOSHOP
- E-LEARNING DEVELOPMENT
- TRAIN-THE-TRAINER
Websites
Timeline
Digital Clinical Systems Trainer
Columbia University College of Dental Medicine
06.2022 - Current
Implementation Specialist
ProHEALTH Care
01.2018 - 08.2021
Pharmacy Technician
Jericho Pharmacy
01.2015 - 01.2018
Bachelor of Science - Health Sciences
SUNY Stony Brook University
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