Earl Vick
Baltimore,MD
Summary
I am a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated Customer Service Representative with extensive experience in the fitness/costumer service industries. I am a team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. I take pride in maintaining customer satisfaction and contributing to the company’s success. I look forward to becoming an asset to your team
Overview
17
17
years of professional experience
Work History
Personal Trainer
LA Fitness
Baltimore, MD
09.2019 - Current
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
Costumer Service
Recovery Finacial Services
Baltimore, MD
01.2007 - 02.2016
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided primary customer support to internal and external customers.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Pikesville High School
Baltimore, MD05-2007
Some College (No Degree) - Computer And Information Systems Security
The Community College of Baltimore County
Catonsville, MDSkills
- Goal Setting and Planning
- Exercise Physiology
- Customer Service
- De-Escalation Techniques
- Reliability
- Professional Telephone Demeanor
- Microsoft Office Expertise
- Excellent Communication
- Data Management
Timeline
Personal Trainer
LA Fitness
09.2019 - Current
Costumer Service
Recovery Finacial Services
01.2007 - 02.2016
High School Diploma -
Pikesville High School
Some College (No Degree) - Computer And Information Systems Security
The Community College of Baltimore County
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