Earl Williams
Houston,TX
Summary
Dynamic and adaptable professional with a wealth of knowledge and skills. Consistently surpass targets and achieve success in fast-paced environments. Results-oriented achiever who combines strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. Proven ability to drive success and exceed expectations. Prepared to make a significant impact in any role undertaken.
Overview
4
4
years of professional experience
Work History
Debt Collector
AvanteUSA
10.2023 - 06.2024
- Successfully negotiated payment plans with delinquent customers, demonstrating strong interpersonal and communication skills
- Utilized collection software to keep detailed notes of customer interactions
- Negotiated payment plans with debtors to ensure timely payments
- Initiated outbound calls using an automated dialer system while adhering to established call center metrics
- Conducted thorough interviews with debtors to verify financial status, analyze repayment options, and establish payment arrangements
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- 800 calls outbound a day
Field Agent
Williams & Williams Marketing Management
09.2020 - 02.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Diagnosed and troubleshot hardware, software and network issues.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- 5 to 10 phones a day is required I was doing 10 to 20 phones a day getting consumers approved
Education
No Degree - Business Administration And Management
Houston Community College
Houston, TX12-2025
Associate of Arts And Sciences - Game Design
Lone Star College Kingwood
Kingwood, TX12.2015
Skills
- PowerPoint Proficiency
- Data Access
- Excel
- Client Relations
- Sales Expertise
- Customer Service Experience
- Strategic Negotiation Skills
- Client Service Focus
- Professional Telephone Communication
- Maintaining Customer Account Accuracy
- Achievement Focused
- Field Sales Expertise
Timeline
Debt Collector
AvanteUSA
10.2023 - 06.2024
Field Agent
Williams & Williams Marketing Management
09.2020 - 02.2023
No Degree - Business Administration And Management
Houston Community College
Associate of Arts And Sciences - Game Design
Lone Star College Kingwood
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