Alejandra Haro
Phoenix,AZ
Summary
Motivated individual pursuing full-time employment with opportunities for career progression, dedicated to expanding work competencies. Seasoned insurance specialist with excellent planning, and problem-solving abilities. Offering several years of customer service experience, and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Debt Collector
Cavalry Portfolio Services LLC
Phoenix, AZ
06.2020 - Current
- Managed inbound and outbound collection calls for consumer debt accounts.
- Ensured all collection activities complied with applicable laws and regulations.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
- Negotiated payment plans with clients to resolve outstanding debts.
- Advised customers on methods of avoiding future delinquencies through budgeting techniques.
- Documented account information and interactions in company database systems.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Collaborated with team members to ensure compliance with regulations.
- Provided training and support to new team members on best practices.
Senior Service Advocate
Farmers Insurance
Phoenix, AZ
06.2018 - 10.2019
- Answered incoming calls, chats, and emails efficiently to enhance customer service.
- Secured and exchanged confidential information, resolving customer inquiries and complaints.
- Collaborated with cross-departmental teams to address escalated customer issues.
- Provided training support for new team members on essential procedures.
- Participated in training sessions to stay updated on company and industry regulations, ensuring compliance.
Warehouse Distribution Printer
Papa John's Salad and Produce
Tolleson, AZ
07.2016 - 06.2018
- Maintained cleanliness of printing equipment while troubleshooting minor issues.
- Processed requests to prepare and supply orders efficiently.
- Assisted with shipping deliveries and accurately checked in merchandise.
- Tracked stock locations and recorded quantities to uphold inventory integrity.
- Monitored quality control by inspecting finished products for accuracy.
Education
General Studies -
Estrella Mountain Community College
Avondale, Arizona05.2017
Associates Degree - Mechanical Engineering
Arizona State University
Tempe, Arizona12.2016
High School Diploma -
St. Mary's Catholic High School
Phoenix, Arizona05.2015
Skills
- Active listening
- Conflict resolution
- Analytical thinking
- Regulatory compliance
- Insurance terminology
- Interpersonal skills
- Bilingual proficiency
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Affiliations
- Hike, soccer, skateboard, snowboard
- Camp, fish, horseback riding
- Cook, read, paint, garden
- Chess, puzzles, cards,
- Percussionist, guitarist, pianist
Timeline
Debt Collector
Cavalry Portfolio Services LLC
06.2020 - Current
Senior Service Advocate
Farmers Insurance
06.2018 - 10.2019
Warehouse Distribution Printer
Papa John's Salad and Produce
07.2016 - 06.2018
General Studies -
Estrella Mountain Community College
Associates Degree - Mechanical Engineering
Arizona State University
High School Diploma -
St. Mary's Catholic High School
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