Amber Hafner
Bismarck,ND
Summary
Driven professional with a proven track record in debt recovery and patient access, honed at Credit Collections Bureau and Sanford Health. Expert in skip tracing techniques and delivering exceptional customer service under pressure. Achieved significant reductions in delinquent accounts through patience, persistence, and clear communication. Demonstrates a goal-oriented mindset with a focus on results and quality care. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Debt Collector
Credit Collections Bureau
11.2023 - 07.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Patient Access Representative
Sanford Health
05.2021 - 09.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
High School Diploma -
Skills
- Debt Recovery Strategies
- Skip tracing techniques
- Patience and Persistence
- Goal-oriented mindset
- Call center experience
- Time Management
- Attention to Detail
- Multitasking
- Updating Customer Accounts
- Clear Communication
- Organizational Skills
- Active Listening
Timeline
Debt Collector - Credit Collections Bureau
11.2023 - 07.2024
Patient Access Representative - Sanford Health
05.2021 - 09.2023
Bismarck State College - High School Diploma,
Similar Profiles
Patricia HornePatricia Horne
Bookkeeping Assistant at Oregon Credit and Collections BureauBookkeeping Assistant at Oregon Credit and Collections Bureau
Jason DavidsonJason Davidson
Financial Analyst – Wholesale Financial Operations at Verizon Credit and CollectionsFinancial Analyst – Wholesale Financial Operations at Verizon Credit and Collections
PRATHAP RPRATHAP R
Senior MIS Executive at HDFC Bank (Credit Cards Collections)Senior MIS Executive at HDFC Bank (Credit Cards Collections)