Tanisia Murphy
Louisville,KY
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Experienced with managing delinquent accounts and negotiating settlements to recover funds. Utilizes effective communication and investigative skills to resolve account issues. Track record of maintaining compliance with regulations and fostering positive client interactions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
United Collections Bureau
09.2024 - Current
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Babysitter
Owens Family
06.2021 - 07.2024
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Education
Associate of Arts -
Motlow State Community College
Tullahoma, TN06.2023
Bachelor of Science -
Shawnee State University
Portsmouth, OH04.2023
High School Diploma -
Elizabethtown High School
Elizabethtown, KY06.2018
Skills
- Customer service
- Work ethic and integrity
- Time management skills
- Critical thinking
- Active listening
- Call center experience
- Professional telephone demeanor
- Scheduling
Timeline
Customer Service Representative
United Collections Bureau
09.2024 - Current
Babysitter
Owens Family
06.2021 - 07.2024
Associate of Arts -
Motlow State Community College
Bachelor of Science -
Shawnee State University
High School Diploma -
Elizabethtown High School
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