Janit Newbold
Miramar,USA
Summary
An experienced friendly Customer service expert, skilled in professionalism and providing the best in service quality to all areas of a servicing environment. A leader, always seeking professional growth with a passion in helping others.
Overview
10
10
years of professional experience
Work History
Collection Customer Service Representative
United Collections Bureau
Miramar, FLORIDA
11.2021 - 10.2024
- Generated reports of past due accounts and sent to management team.
- Reviewed open accounts for collection and skip trace efforts to meet or exceed performance goals.
- Explained collection policies, procedures, and processes clearly to customers.
Account Management and Billing Specialist
Comcast
Miramar, FL
03.2019 - 11.2021
- A Customers first point of contact for account related concerns for billing related inquiries such as educating of billing statements and processing account payments.
- Managed account services such as assessing need bases services tailor specifically to a customer’s needs.
- Adhered to monthly sales goals and ensuring the best service quality with every customer.
Machine Operator Supervisor
GLK FOODS
, FL
04.2018 - 06.2019
- Developed work schedules for machine operators ensuring adequate coverage during peak times.
- Identified needs of customers promptly and efficiently.
- Prepared machine for production processes by equipping with required tools and parts.
- Performed routine maintenance tasks such as lubricating parts, replacing worn components.
Catering Sales Team Specialist
QDOBA MEXICAN GRILL
Miami Lakes, FL
01.2015 - 03.2018
- Fulfilled catering order inquiries.
- Scheduled catering pickup and delivery orders via telephone or email.
- Maintained positive working relationship with fellow staff and management.
- Maintained accurate records of all tasks completed by the team.
Education
High school Diploma -
North Miami Senior High School
North Miami, FL06-2011
Skills
- Account reconciliation
- Debt collection
- Skip tracing
- Customer onboarding
- Payment processing
- Data analysis
Professional References
- Kimberley Nelson, 954-681-3096
- Obsner Germinal, 954-850-3290
- Vernisha Reddish, 786-624-1707
Timeline
Collection Customer Service Representative
United Collections Bureau
11.2021 - 10.2024
Account Management and Billing Specialist
Comcast
03.2019 - 11.2021
Machine Operator Supervisor
GLK FOODS
04.2018 - 06.2019
Catering Sales Team Specialist
QDOBA MEXICAN GRILL
01.2015 - 03.2018
High school Diploma -
North Miami Senior High School
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