Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Tania Sadhu

Tania Sadhu

Cary,NC

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

2
2
years of professional experience

Work History

Debt Collector

Citi Finance
Kolkata, India, West Bengal
07.2007 - 12.2007
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Explained the consequences of non-payment in a professional manner.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
  • Developed strategies for collecting overdue payments while preserving customer relationships.

Verification Specialist

Standard Chartered Bank
Kolkata, India, West Bengal
04.2006 - 06.2007
  • Performed verification of customer accounts and ensured data accuracy.
  • Assisted customers with applying for new credit cards, making payments, and updating personal information.

Education

Bachelor of Arts - Arts

University of Calcutta
Kolkata , West Bengal ,India
03-2009

Skills

  • Relationship Building
  • Friendly, Positive Attitude
  • Problem Resolution
  • Active Listening
  • Calm Under Pressure
  • Planning
  • Call center background
  • Negotiation
  • Stress Tolerance
  • Client Relations
  • Patience and Persistence
  • Collections best practices

Accomplishments

  • Worked as team leader in Pioneer Smart Value Networking business. Handled a team of 200 people. Contributed towards financial growth of the company.

Languages

Bengali
Native/ Bilingual
Hindi
Full Professional
English
Elementary

Timeline

Debt Collector

Citi Finance
07.2007 - 12.2007

Verification Specialist

Standard Chartered Bank
04.2006 - 06.2007

Bachelor of Arts - Arts

University of Calcutta

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Tania Sadhu