Earl Woodard
Middletown,DE
Summary
Dynamic Claims Specialist with a proven track record at State Farm, excelling in claims negotiation and settlement. Leveraged strong verbal communication and critical thinking to enhance customer satisfaction and streamline processes. Developed impactful training initiatives as an L&D Specialist, fostering teamwork and increasing employee retention.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm
01.1992 - 10.2019
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
L&D Specialist
State Farm
06.2003 - 06.2005
- Collaborated with management to identify skill gaps and tailor training initiatives accordingly.
- Designed interactive workshops focused on enhancing soft skills such as communication, teamwork, and leadership abilities among team members.
- Streamlined onboarding processes for new hires, fostering a positive work environment from day one.
- Increased employee retention by creating engaging professional development opportunities.
Claim Service Support Supervisor
State Farm
06.1999 - 06.2002
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Implemented a knowledge management system to centralize information resources for easy access by the support team.
Education
Bachelor of Arts - Business Administration
Edinboro University of Pennsylvania
Edinboro, PA12-1991
Skills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Claim Negotiations and Settlement
Certification
- [Area of expertise] License -
- Associate in Claims, CPCU
Timeline
L&D Specialist
State Farm
06.2003 - 06.2005
Claim Service Support Supervisor
State Farm
06.1999 - 06.2002
Claims Specialist
State Farm
01.1992 - 10.2019
Bachelor of Arts - Business Administration
Edinboro University of Pennsylvania
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