Earline Solomon
Tallahassee,FLORIDA
Summary
Dynamic Customer Service Representative with extensive experience at AT&T Mobility, excelling in conflict resolution and relationship building. Proven track record of enhancing customer loyalty through empathetic complaint handling and effective problem resolution. Adept at utilizing CRM software to streamline processes and improve service delivery, ensuring customer satisfaction in high-pressure environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
2021
2021
years of professional experience
Work History
Customer Service Representative
AT&T Mobility
Tampa Florida
08.2024 - 2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
First Net
Tallahassee, FL
2018 - 02.2021
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Learned company policies and procedures to enhance customer interactions.
- Utilized CRM software to track customer issues and resolutions efficiently.
- Handled routine transactions, ensuring accuracy and timely processing.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Adapted to changing environments and diverse customer needs effectively.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Engaged in ongoing training to develop skills in customer service excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma - Diploma
Amos P Godby
Tallahassee, FL05.1986
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Client relations
Payment processing
Timeline
Customer Service Representative
AT&T Mobility
08.2024 - 2026
Customer Service Representative
First Net
2018 - 02.2021
High School Diploma - Diploma
Amos P Godby