EARL JOHN ZABAT
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
FedEx Forward Depot
Collierville, TN
12.2021 - Current
- Streamlined electronic repair operations for increased efficiency through regular process reviews and implementing necessary changes.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
- Enhanced project efficiency by streamlining processes and implementing time-saving strategies.
- Utilized advanced project management tools to monitor progress, analyze data, generate reports, identify trends, and inform decision-making processes throughout each phase of a project''s life cycle.
- Developed strong relationships with stakeholders (OEMs, asset managers, suppliers) through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Electronic Technician
FedEx Forward Depot
Collierville, TN
09.2017 - 11.2021
- Enhanced system performance by troubleshooting and repairing FedEx electronic equipment.
- Maintained, tested, repaired handhelds, printers, tablets, and assembled computers.
- Streamlined processes for increased efficiency through regular maintenance of electronic devices.
- Improved customer satisfaction by providing timely and accurate solutions to technical issues.
- Collaborated with team members to complete complex projects, ensuring high-quality results.
- Increased productivity by training junior technicians on best practices and industry standards.
- Recognized for outstanding problem-solving skills, resolving complex technical issues efficiently and effectively.
- From being a Level I technician, skipped a rank (Level II) and was promoted to the highest (level III) in December 2020.
Repair Technician
Volt Manpower
Memphis, TN
10.2016 - 09.2017
- Improved equipment functionality by diagnosing and repairing various electronic devices.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Assigned at FedEx Forward Depot. Completed the 11 month contract and became a full time employee afterwards of FedEx.
Group Coordinator - Lead Tasker
DHL Supply Chain
Memphis, TN
07.2016 - 10.2016
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Enhanced team productivity through effective training, coaching, and performance management of inventory control staff members.
- Supported smooth operations by communicating proactively with cross-functional teams regarding stock levels and potential shortages.
District Sales Manager
Abbott
Manila, Philippines
01.2004 - 01.2016
- As an exempt employee, developed sales plans, led events or activities and managed day-to-day activities of a pharmaceutical sales team (5-10 sales representatives).
- Proposed and implemented sales plans which met changing targets and competitive conditions.
- Ensured high level of customer satisfaction through appropriate allocation of territories, monitoring staff activity reports, and strategic contact with key customers, associations.
- Monitored the cost and effectiveness of sales calls/activities and other key performance indicators which optimized resources, prioritized spending, and maximized results.
- Conducted weekly field coaching and counseling
- Did quarter and annual performance appraisals with each team member.
- Assisted multiple times in the creation of performance improvement plans of team members.
- Developed and maintained succession plans and addressed future staffing issues in a proactive manner.
- Approved and monitored time-off of team members.
- Ensured team activities to comply with Company Business Code of Conduct and all local applicable laws within scope of function responsibility.
- Did special projects as direct by the national sales manager or product managers.
- Won multiple awards as a leader: 1st Runner up Ganaton Sales (108%), 2015 Product Champion Influvac Sales (177%), 2014 Overall Sales Achiever (104%), 2014 Ganaton Sales Achiever (122%), 2014 Hidrasec Sales Achiever (113%), 2014 Sales Force Effectiveness KPI Consistency Award, 2014 Overall Sales Achiever (109%), 2013 Klaricid (Biaxin) Sales Achiever (115%), 2013 MDC Segment Champion Influvac Sales, 2013 Top District Manager, 1st National Competency Laboratory, 2013
Education
Bachelor of Science - Agriculture
University of The Philippines At Los Banos
Laguna, PhilippinesMBA - Business Administration (some Units)
De La Salle University
Manila, PhilippinesSkills
- Project Management
- Operations Management
- Process Improvement
- Staff Management
- Data Analytics
Professional Courses
- Executive Data Science by Johns Hopkins University
- IBM Data Science and Methodology
- Dale Carnegie - Excellent Communication & Human Relations
- District Managers' Development Program
- First Line Management
- Performance Coaching & Counseling Skills
- Supervisory Development Program
- Situational Leadership
- Personal Growth & Career Development
Timeline
Operations Supervisor
FedEx Forward Depot
12.2021 - Current
Electronic Technician
FedEx Forward Depot
09.2017 - 11.2021
Repair Technician
Volt Manpower
10.2016 - 09.2017
Group Coordinator - Lead Tasker
DHL Supply Chain
07.2016 - 10.2016
District Sales Manager
Abbott
01.2004 - 01.2016
Bachelor of Science - Agriculture
University of The Philippines At Los Banos
MBA - Business Administration (some Units)
De La Salle University