Earl K Harrison
Hazel Crest,IL
Summary
Dynamic and results-oriented professional with a proven track record at Amtrak Railroad, excelling in sales leadership and customer service. Expert in POS system operation and staff motivation, I led teams to achieve top sales multiple years and earned Employee of the Month twice. Skilled in fostering efficiency and exceeding expectations through effective training and coaching.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Training Research Employee
Amtrak Railroad
Chicago, IL
06.2022 - 08.2024
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Worked closely with human resources to support employee management and organizational planning.
Lead Service Attendant
Amtrak Railroad
Chicago, Il
06.2014 - 08.2024
- Lead the Midwest in sales for multiple years.
- I became Employee of the Month twice during the term.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
- Managed cash register and processed customer transactions with high accuracy.
- Managed staff schedules to ensure optimal staffing levels during peak hours of operation.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
- Ordered stock and priced and shelved incoming goods.
Supervisor
UPS
Chicago , Il
06.2007 - 11.2014
- Identified needs of customers promptly and efficiently.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Audited company's legal documents to verify compliant policies and procedures.
- Led a team of 5 to 9 people during working hours.
- Captain of the safety committee.
Package Handler
UPS
Chicago , IL
06.2006 - 06.2007
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Used digital database to keep records of units and stock moved.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Exceeded expectations by displaying a great work ethic.
- I worked hard, being on time and efficient.
Education
High School Diploma -
Thornton Township Highschool
Harvel, IL06-2001
Some College (No Degree) - Art
Illinois Institute of Art
Chicago Skills
- POS system operation
- Upselling strategies
- Health and safety regulations
- Facility maintenance
- Employee scheduling
- Staff motivation
- ID verification
- Training and coaching
- Cash handling expertise
- Able to lift 150 lbs
- Product merchandising
Certification
AWS Certified Welder
Welders, Brazers and Operators.
Timeline
Training Research Employee
Amtrak Railroad
06.2022 - 08.2024
Lead Service Attendant
Amtrak Railroad
06.2014 - 08.2024
Supervisor
UPS
06.2007 - 11.2014
Package Handler
UPS
06.2006 - 06.2007
High School Diploma -
Thornton Township Highschool
Some College (No Degree) - Art
Illinois Institute of Art